A.K.A. New Media Inc. (A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Coordinator who enjoys problem solving, to join its raisin® team.

raisin® (a product of A.K.A.) is a SaaS based, state-of-the-art, online donation and fundraising event management system that empowers charities and fundraisers to reach and exceed their fundraising goals. To learn more about raisin visit: www.akaraisin.com

The Role:

In the role of raisin® Account Coordinator, duties include:

• Technical Support - Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
• Training - Train clients on all aspects of the raisin® product (web-based and in-person)
• Tracking - Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
• Marketing – Support marketing initiatives (online and print)
• Business Development – Provide ongoing business development support as directed
• Product Development - Assist in identifying features for future product development

Other duties as assigned.

Salary Range: $40K-45K

Requirements:

• 1+ years professional account support
• Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
• Key values of honesty, integrity, professionalism and passion for customer service and technology
• Experience supporting or using digital technologies and web-based software
• Excellent written and verbal communication skills
• Able to communicate technical concepts to a non-technical audience
• An understanding of and passion for charities and fundraising

Relevant Assets/Experience:

• Not-for-profit & fundraising
• Web development & software development, HTML & CSS
• Customer service
• CRM systems
• Project management
• Sales including prospecting and cold-calling
• Bilingual (English/French) is an asset

For additional information about A.K.A. New Media, please be sure to visit : www.akanewmedia.com and www.akaraisin.com

Only those short-listed will be contacted.

NO HEADHUNTERS OR EMPLOYMENT AGENCIES PLEASE.