A.K.A. New Media Inc. (A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Manager to join its raisin® team.

raisin® (a product of A.K.A.) is a SaaS based, state-of-the-art, online donation and fundraising event management system that empowers charities and fundraisers to reach and exceed their fundraising goals. To learn more about raisin visit: www.akaraisin.com

The Role:

In the role of raisin® Account Coordinator, duties include:

• Training and Onboarding: Train clients on all aspects of the raisin® product (web-based and in-person): and support them through the entire lifecycle 
• Technical Support: Provide ongoing account and product support for multiple charitable clients using the raisin® platform
• Tracking: Ensure that CRM is kept up to date with all account activities, opportunities, and contact details. Ensure that support time is accurately tracked and billed
• Business Development: Provide ongoing business development support as directed 
• Product Development: Assist in identifying features for future product development
• Other duties as assigned

Requirements 

• 1+ years of professional account support 
• Post-Secondary degree or diploma (preferably in communications, fundraising, marketing, or technology) 
• Key values of honesty, integrity, professionalism, and passion for customer service and technology 
• Experience supporting or using digital technologies and web-based software
• Excellent written and verbal communication skills  
• Able to communicate technical concepts to a non-technical audience
• An understanding of and passion for charities and fundraising 

Relevant Assets/Experience: 

• Not-for-profit and fundraising
• Web development and software development 
• Customer service
• CRM systems
• Project management 
• Sales, including prospecting
• Bilingual (English/French) is an asset

To learn more about the product and company, please be sure to visit : www.akaraisin.com
www.akanewmedia.com

Only those short-listed will be contacted. No third-party inquiries. NO HEADHUNTERS OR EMPLOYMENT AGENCIES PLEASE.