Account Coordinator

  • 20 Maud St, Toronto, ON M5V 2M5, Canada
  • Full-time

Company Description

A.K.A. New Media Inc. (A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Manager to join its raisin® team.

raisin® (a product of A.K.A.) is a SaaS based, state-of-the-art, online donation and fundraising event management system that empowers charities and fundraisers to reach and exceed their fundraising goals. To learn more about raisin visit: www.akaraisin.com

Job Description

The Role:

In the role of raisin® Account Coordinator, duties include:

  • Training and Onboarding: Train clients on all aspects of the raisin® product (web-based and in-person): and support them through the entire lifecycle 
  • Technical Support: Provide ongoing account and product support for multiple charitable clients using the raisin® platform
  • Tracking: Ensure that CRM is kept up to date with all account activities, opportunities, and contact details. Ensure that support time is accurately tracked and billed
  • Business Development: Provide ongoing business development support as directed 
  • Product Development: Assist in identifying features for future product development
  • Other duties as assigned

Qualifications

Requirements 

  • 1+ years of professional account support 
  • Post-Secondary degree or diploma (preferably in communications, fundraising, marketing, or technology) 
  • Key values of honesty, integrity, professionalism, and passion for customer service and technology 
  • Experience supporting or using digital technologies and web-based software
  • Excellent written and verbal communication skills  
  • Able to communicate technical concepts to a non-technical audience
  • An understanding of and passion for charities and fundraising 

Relevant Assets/Experience: 

  • Not-for-profit and fundraising
  • Web development and software development 
  • Customer service
  • CRM systems
  • Project management 
  • Sales, including prospecting
  • Bilingual (English/French) is an asset

Additional Information

To learn more about the product and company, please be sure to visit : www.akaraisin.com
www.akanewmedia.com

Only those short-listed will be contacted. No third-party inquiries. NO HEADHUNTERS OR EMPLOYMENT AGENCIES PLEASE.