Ajobthing is a Malaysia-based HR tech company that helps businesses hire faster and smarter. We provide an all-in-one recruitment platform that simplifies job posting, candidate sourcing, and applicant tracking—so companies can focus on growing their teams, not managing paperwork. Our goal is simple: make hiring easier, more efficient, and accessible for businesses of all sizes.

• Lead, coach, and supervise a team of 5 Customer Service Executives.
• Monitor daily performance, ticket volume, and response quality.
• Manage team schedules, attendance, and workload distribution.
• Foster a service-oriented, accountable, and collaborative team culture.
• Maintain high standards for response quality, professionalism, and resolution accuracy.
• Monitor service metrics such as response time, resolution time, and customer satisfaction
• Identify recurring issues and recommend process or product improvements
• Work closely with Product, Sales, and Tech teams to resolve platform-related problems
• Continuously improve support workflows to increase efficiency and customer satisfaction
• Prepare weekly or monthly performance reports for management
• Ensure compliance with company policies and service standards

• Diploma or Bachelor’s Degree in Business, Communications, or related field.
• 3–5 years of experience in Customer Service or Customer Support.
• At least 1–2 years of experience in a supervisory or team lead role.
• Experience supporting digital platforms, SaaS products, or online marketplaces is a strong advantage.
• Strong problem-solving and conflict resolution skills.
• Excellent written and verbal communication skills.
• Comfortable handling escalations and difficult customers.

• Statutory deductions (EPF, SOCSO, EIS & PCB).
• Smart casual dress code.
• Convenient location near MRT, Monorail & LRT.
• GRAB corporate benefits.
• Life insurance & panel clinic coverage.
• Optical/dental subsidy.
• Sports & education coverage.
• 12 - 22 days annual leave + 16 days medical leave.
• Monthly personal development training.
• Team building activities.
• Annual increment & bonus.