Customer Success Officer (Internship)

  • Jl. Sabo, Denokan, Maguwoharjo, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta, Indonesia
  • Intern

Company Description

Our History
Agensi Pekerjaan Ajobthing was founded in 2013 as Brightan System in Kuala Lumpur, Malaysia. We are a recruitment solutions specialist, and our signature product, the Maukerja job portal, was created in the same year. Ajobthing was created as a solution for businesses struggling to source blue-collar and non-executive workers, which represents almost 36% of the working population. Most job portals are targeted to the English-speaking community and focus on hiring executive roles. Our job platforms solve the language barrier for job seekers using existing job portals in the market, so we started Maukerja for the Bahasa Malaysia-speaking community, and Ricebowl.my a year later, upon seeing an increase in demand from the Mandarin-speaking community.

An Award-Winning Job Portal
In 2018, Ajobthing’s product Maukerja was awarded the Best Job Portal in the Asia Recruitment Awards, a benchmark within the recruitment industry and the only regional recruitment awards show dedicated to celebrating the best in talent acquisition within Asia. In the same year, Ajobthing was awarded Winner of the Best Recruitment Portal category in HumanResources HR Vendors of the Year 2018. We are also HRDF registered training providers and are an MSC Status company

Branches
As we are developing Maukerja and Ricebowl.my for Malaysian blue-collar and non-executive workers, in 2018 we expanded to Indonesia establishing Maukerja Indonesia to bridging fresh graduates and workforce in Indonesia to HR Professionals with the same mission: helping them to get better jobs and solving their employment problems with current 30k users across Indonesia.

for fun parts, our daily life is shared on our instagram: @lifeatajobthing

Job Description

Primary responsibilities and learning include but are not limited to:

  • Assist customers using social media websites, email, telegram, whatsapp, and other tools that link with Maukerja.id platform.
  • Ensure customer satisfaction and providing customer support
  • Follow up frequently with customers throughout the lifecycle of their feedback to achieve targets.

Qualifications

  • Final Year Student/Fresh graduate
  • Familiarity with google document, google slides, word processing, and spreadsheet
  • Good communication, interpersonal skills and detailed oriented
  • Self-motivated and goal-oriented
  • Having skill in Photoshop or any other editing software is a plus
  • Knowledge of customer service process is a plus
  • Available to start working immediately and able to commit 3 months or more on a full-time basis 
  • Have laptop and software during internship
  • Able to work on-site in Yogyakarta, Indonesia, and effectively in a remote setting (WFH) on schedule

Additional Information

  • Submit your application by attaching your resume and cover letter.
  • We will process your application during working days (Mon - Fri).
  • You will receive an email confirmation about your application status (accepted or rejected).
  • If you have any question about this position or its hiring process, feel free to contact us at rizca[at]ajobthing.com with the subject: [Question] Customer Success Officer (Internship)

Benefits and perks of having internship with us include:

  • Compensation: paid internship
  • Lifestyle: Company outings, semi-flexible hours, casual but still professional
  • Progression: Professional development, mentorship by senior, challenging yet exciting tasks and targets, international experiences, self-development, and other opportunities