Customer Service Executive

  • No.8, Jalan Kerinchi, Bangsar South City, Bangsar South, Wilayah Persekutuan Kuala Lumpur, my
  • Full-time

Company Description

AJobThing is an Malaysia IT company, funded by leading regional and international investors which include OSK Ventures and Cradle Fund. We are the company behind and -- the #1 job platform for both job providers and job seekers.

We help people to get jobs, especially people who don’t have a good educational background. We take action by building a platform to solve social problems in both hiring people and getting jobs. Launched in 2014, “we have helped more than 600.000+ people getting jobs and recently we’re awarded as #1 Job Portal in Asia Recruitment Awards 2018!” And now we’re coming to Indonesia to help more people find jobs!

Job Description

  • Responsibility for customer needs through chat, platform application, email, and call
  • Manage large amounts of incoming inquiries
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle  customer complaints, provide appropriate solutions and alternatives  within the time limits; follow up to ensure resolutionKeep records of  customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


  • 1-year experience in related field, fresh-grad are welcome.
  • Good in English, Mandarin, and Bahasa.
  • Minimal Diploma from any major
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Additional Information

What’s it like working at A Job Thing?

At A Job Thing, we are fast paced, innovative, driven, adaptable and passionate.

Benefits and perks of working with us include:

Compensation: Bonuses, Competitive salaries, Transportation reimbursement
Lifestyle: Casual dress code
Progression: Professional development
Welfare: Vacation time, Wellness programs

A Job Thing is a fair and open employer that rewards performance.

We are also a sound and stable employer that provides a nurturing place for staff to grow. We recognize those who display outstanding levels of performance in keeping with our core values and we also appreciate employees'​ dedication to their work.

Ask yourself what you want to achieve in life. If you believe you have the talent to make a difference and the conviction to make a change you should be talking to us.

While we demand a lot from our employees, we recognize their endeavors with rewards and advancement.

Benefits and perks of working with us include:

Compensation: Competitive salaries Lifestyle: Company outings, Flexible hours Progression: Professional development Welfare: Wellness programs

A Job Thing is hiring new blood with talents into our big family.