We are now looking to recruit hardworking, articulate individuals to join our Customer Service Administration teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available.  

We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly. 

The purpose of the role is to provide customer support for AJ Bell Youinvest & Investcentre customers across our award winning product range. Working in our Exchange Quay, Manchester office day to day responsibilities include processing customer requests, handling financial transactions, producing letters and emails, working efficiently with our internal systems and maintaining accurate records on our databases and resolving customer queries via phone and email. 

Knowledge & Experience: 

• You will have a minimum of 5 GCSE's grades A*-C (or equivalent) including Maths and English
• Ability and commitment to deliver excellent customer service skills
• Strong communication skills, both written and verbal.
• Competent IT skills, including Word, Excel and Outlook.
• Ability to work to deadlines and under pressure, at times unsupervised
• Experience of financial services, or a keen interest in it, is desirable

About us:

AJ Bell is one of the UK’s largest and best-regarded investment platforms. Over 432,000 customers currently trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. From our offices in Manchester, London and Bristol, we offer an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience.

We will provide all the training and support you need in order to develop within your role.  There are opportunities for growth and professional development for members wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

What we offer:

• Competitive starting salary
• Generous holiday allowance of 25 days, increasing up to 30 days with service, plus bank holidays
• Holiday buy/sell scheme
• Hybrid working policy
• Casual dress code
• Discretionary bi-annual bonus
• Contributory pension scheme
• Buy as you earn share scheme
• Free shares scheme
• Paid study support for qualifications
• Enhanced maternity/paternity scheme from day one
• Bike loan
• Season ticket loan portal
• Discounted PMI and Dental
• On-site gym and personal trainer led classes
• Paid volunteering opportunities
• Free social events and more