Cloud-based Software Implementation Team Manager
- Full-time
Company Description
Agiloft’s mission is to provide agile business process automation software solutions that help our clients adapt rapidly and scale efficiently; and to accomplish this through teamwork and partnership. Our suite of products includes Contract Management, ServiceDesk/ITIL, License Management, and general Workflow Management.
We believe so strongly in our committed and talented implementation team’s ability to deliver a world class customer experience that we offer our customers a 100% satisfaction guarantee on services as well as licenses. No questions asked.
We are looking for an Implementation Team Manager to lead our team of capable implementation specialists to create a best-in-class customer deployment experience. The ideal candidate has a passion for surpassing customer expectations and takes pride in developing a high-performing, collaborative, and happy team.
Job Description
- Lead and manage a collaborative team of implementation specialists.
- Enhance efficiency and balance team work load.
- Mentor and train new employees
- Develop project plans and ensure that implementations are completed on time, within budget and meet customer expectations.
- Manage project issues and mitigate risk to ensure successful delivery of projects.
- Provide exceptional customer service, engage directly with customers, handle requests and customer escalation.
- Manage internal projects and report on multiple project statuses on a regular basis.
- Complete other duties as required.
Qualifications
- At least two years of experience managing medium-sized teams.
- Ability to prioritize effectively and handle shifting priorities smoothly and professionally.
- Detail oriented with exceptional time management and organizational skills.
- Superb interpersonal and communication skills, discretion, and excellent judgment.
- Experience with customer support.
- 4-year college degree.
Additional Information
The position is based in Redwood City HQ.