Agiloft’s mission is to provide agile business process automation software solutions that help our clients adapt rapidly and scale efficiently; and to accomplish this through teamwork and partnership.  Our suite of products includes Contract Management, ServiceDesk/ITIL, License Management, and general Workflow Management.

We believe so strongly in our committed and talented implementation team’s ability to deliver a world class customer experience that we offer our customers a 100% satisfaction guarantee on services as well as licenses. No questions asked.

We are looking for an Implementation Team Manager to lead our team of capable implementation specialists to create a best-in-class customer deployment experience. The ideal candidate has a passion for surpassing customer expectations and takes pride in developing a high-performing, collaborative, and happy team.

• Lead and manage a collaborative team of implementation specialists.
  
• Enhance efficiency and balance team work load.
  
• Mentor and train new employees
  
• Develop project plans and ensure that implementations are completed on time, within budget and meet customer expectations.
  
• Manage project issues and mitigate risk to ensure successful delivery of projects.
  
• Provide exceptional customer service, engage directly with customers, handle requests and customer escalation.
  
• Manage internal projects and report on multiple project statuses on a regular basis.
  
• Complete other duties as required.
  

• 4 Year College Degree Required Yes
  
• Minimum Years of Experience: 2
  
• At least two years of experience managing medium-sized teams.
  
• Ability to prioritize effectively and handle shifting priorities smoothly and professionally.
  
• Detail oriented with exceptional time management and organizational skills.
  
• Superb interpersonal and communication skills, discretion, and excellent judgment.
  
• Experience with customer support.

Position is based in Redwood City HQ.