Role & Responsibilities:
Work directly with major clients to support management of ongoing programs. This includes:  order vetting, order processing, script checking, client implementation/boarding,  ACH management (automated funds transfer, funds settlement and banking updates), franchisee administration, card fulfillment, third party coordination and escalated technical support
Work closely with the internal Givex operations teams:  Product Development, Accounting, Sales, Quality Assurance and Client Services
Take direction from different Product Development Managers on ongoing projects.  PAC Team members are  part of our virtual teams and execute assigned tasks to support our clients
Support the card production life cycle, from receiving the order, number generation to fulfilling the cards in a timely manner
Learn the scope of existing products and practices to proactively assess the impact of any problems that may arise with the standardized processes
Participate in user acceptance testing and live/real time system cut over processes
Ongoing manual intervention, monitoring, control, troubleshooting, problem analysis, and administrative table updates
Coordinate with external vendors and partners (banks, fulfillment organizations, card production manufacturers, etc.) to escalate and resolve issues that arise in any of the routine processes
Work independently managing multiple tasks and assigned duties
Utilize checks and validations to ensure all settlement outputs are generated as expected
Work with other teams to ensure all bases of a project are covered, from design, programming to billing & finance (including sales support)

Required Knowledge, Skills & Abilities
2-4 years of Account Management experience
Excellent time management skills and ability to prioritize tasks
Ability to work well independently  and under pressure within a web-based environment
Previous experience in restaurants with  knowledge of POS systems  is considered an asset
Previous administrator,  bookkeeping experience is considered an asset
Energetic and driven with a strong sense of urgency
Relentless attention to detail, accuracy and functionality
Excellent communication skills, both written and verbal
Previous experience interfacing with large clients and/or vendors
Analytical, client-oriented and comfortable with routine tasks  
Advanced computer skills in MS Office products (Word, Excel, Outlook, etc)
Adaptable to change with a strong desire to learn

All your information will be kept confidential according to EEO guidelines.