Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

We’re looking for a passionate and strategic Senior Communications Adviser to lead the creation of clear and compelling communications in AFCA's Equity of Access and Digital Experience initiatives.

Reporting directly into our Communications team, you’ll work closely with senior leaders and subject matter experts to deliver proactive communications. You will partner with our change manager, aligning a communications and change strategy for the program. 

This is a role for a strong communicator with a blend of internal and external Communications who thrives on turning complex ideas into meaningful messages that resonate.

This is a 12 month contract.

Typically, in this role you will:

• Shape and deliver integrated communications strategies that support AFCA’s strategic initiatives. 
• Translate complex topics into clear, engaging content across internal and external channels
• Partner closely with the change manager aligning a comms and change strategy for the program
• Provide trusted communications advice to senior stakeholders and leaders
• Draft internal and external communications (to both members and consumer advocates/paid reps) about changes in AFCA's digital channel.
• Build strong partnerships across AFCA to align messaging with organisational priorities
• Monitor and measure communications performance, using insights to improve impact
• Project manage communications delivery, coordinating inputs from experts and suppliers
• Contribute to a culture of continuous improvement with fresh thinking and collaboration
• Live AFCA’s values and leadership behaviours in every interaction

• Tertiary qualifications or equivalent experience in communications, PR, Marketing, Change or a related field
• A customer- and outcomes-focused mindset with a passion for stakeholder engagement
• Proven experience crafting content and strategies across digital, internal and traditional media
• Strong writing, editing and storytelling skills tailored to diverse audiences
• Excellent interpersonal and influencing skills, with confidence advising senior stakeholders
• Strong project management and organisational skills, with the ability to deliver under pressure
• A collaborative working style with emotional intelligence and sound judgement
• Experience in financial services, regulatory or member-based organisations is a bonus

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.