Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

At AFCA, our technology enables fairness for Australians every day. As Head of Product and Platform Engineering, you’ll play a critical role in designing and evolving the enterprise platforms and digital products that power our services, ensuring they’re modern, secure, scalable and built to last.

Reporting to the Chief Technology Officer, this senior leadership role provides accountability for engineering excellence, platform strategy and delivery predictability. You’ll work closely with product, architecture and business leaders to turn strategic intent into robust, well‑architected technology solutions that genuinely make a difference

What you'll do:

• Lead enterprise product and platform engineering across core systems, integration, APIs, data and digital services
• Set and embed modern engineering standards to ensure scalable, secure and resilient platforms
• Translate strategy into clear, executable roadmaps in partnership with product and business leaders
• Oversee agile and scaled‑agile delivery to drive predictable, high‑quality outcomes
• Own the technical health, roadmap and evolution of key enterprise platforms
• Balance innovation, technical debt and long‑term platform sustainability
• Champion engineering excellence through DevOps, CI/CD, automation and quality‑first practices
• Lead and develop engineering and delivery leaders, building strong internal capability
• Manage strategic delivery partners and co‑delivery models
• Provide clear insight and assurance in executive and governance forums, working closely with cyber, infrastructure and service teams

What you'll bring:

• Senior leadership experience across product engineering and enterprise platforms in complex organisations. 
• Strong background in modern software engineering, integration, APIs and platform‑based architectures. 
• Proven experience leading large‑scale, multi‑team delivery using agile and scaled‑agile approaches. 
• Deep understanding of DevOps, CI/CD, quality engineering and engineering productivity. 
• Strong vendor and systems integrator management capability. 
• Credible, outcomes‑focused leader able to engage effectively with executives and senior stakeholders. 

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.