Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Join AFCA as our next People Advisory Coordinator - Melbourne!

Are you passionate about creating exceptional employee experiences? Do you thrive in a role where no two days are the same, where you’re the go‑to person supporting people processes, providing trusted advice, and keeping things running smoothly behind the scenes?

AFCA is looking for a People Advisory Coordinator to play a pivotal role in supporting and enhancing our employee experience. As the first point of contact for our People & Culture team, you’ll deliver high‑quality advice, provide day‑to‑day coordination, and ensure seamless execution across all our P&C activities.

What you'll be doing

In this role, you will:

• Support and coordinate the employee life cycle, from onboarding through to offboarding.
• Engage with leaders and employees to provide informed guidance, troubleshoot people‑related matters, and ensure actions follow our policies and frameworks.
• Set up and maintain accurate employee records to support strong data integrity.
• Monitor the P&C inbox, responding to enquiries and triaging matters to the appropriate specialist.
• Keep our People & Culture presence fresh by updating the intranet with initiatives, resources, and updates.
• Provide general administrative support across the team, including recruitment coordination and cyclical people processes.
• Lead or contribute to People Operations projects, helping drive meaningful, people‑focused improvements.
• Support the documentation and administration of People Advisory procedures and processes.
• Provide ad hoc support to other P&C teams as directed by the Manager, People Advisory.

Please note that this is initially a 12-month contract role. 

What you’ll bring

• Professional HR qualifications and current knowledge and understandng of employment regulations 
• Demonstrated HR administration experience with the ability to navigate and work confidently across multiple HR systems and platforms
• A passion for delivering exceptional employee experiences
• Excellent time management skills and the ability to multi-task and successfully meet deadlines 
• Strong organisational skills and attention to detail
• The ability to communicate with clarity, confidence, and empathy
• A proactive, can‑do attitude and a commitment to continuous improvement
• A collaborative approach and the ability to build trusted relationships across the organisation

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.