As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. 

The role of MS Dynamics 365 Developer will be reporting to the Manager - Application Development and will be joining a passionate team at the beginning of their Dynamics 365 journey. This hands-on role will be involved in the post go-live support and development of AFCA's D365 CRM solution, as well as developing and supporting internal applications developed on the Microsoft Power Platform.

Please note, this is a 24 month fixed-term contract.

Typically, in this role you will:

• Implement MS Dynamics Power Platform and CRM application solutions to successfully deliver business requirements with high quality.Work collaboratively with the delivery team and other IT functions involved in supporting the MS Dynamics Power Platform and CRM applications.
• Undertake system analysis, solution and technical design activities with high-quality documentation and realistic work estimates as the end-deliverables.
• Undertake manual and automated test activities as per agreed unit test coverage and ensure that adequate evidence can be produced as and when required.
• Stay up to date on emerging technologies and promoting usability best practices.
• Contribute ideas for both solution and product design and architecture.
• Work collaboratively in a creative and agile team.
• Proactively support the uplift of project delivery practices and participate in and contribute to knowledge transfer within the wider AFCA IT team

To be successful in this role, you will need:

• Several years' experience in D365 CRM/Power Platform Developer role
• Experienced in configuration and customisation of Dynamics 365 applications, ideally Sales or Customer Service
• Experience in developing solutions with Microsoft Power Platform services such as Power Portals/Pages, Power Automate
• Some development experience that includes Microsoft .NET Framework, C#, JavaScript, HTML5, RESTful Web Services is an advantage
• Experience with Microsoft Azure Logic Apps (desirable)
• Understanding of Microsoft Power BI (desirable)
• Experience with Microsoft Azure DevOps for developing and deploying Dynamics / Power Platform solutions
• Knowledge and experience with Azure is highly desirable
• Knowledge and experience with Dual-Write is highly desirable

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.