Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Bring your advanced Power BI expertise to a role where your insights genuinely influence decision‑making across AFCA. As our Business Intelligence Developer, you’ll design and deliver high‑impact dashboards, reporting solutions, and data‑driven insights that shape how AFCA works, improves and serves its members.

Reporting to the Senior Manager, Business Intelligence & Analytics, you’ll build scalable BI solutions, uncover meaningful trends, and translate complex data into clear, actionable recommendations. You’ll work closely with stakeholders across all levels, champion continuous improvement, and help strengthen our data governance and reporting standards.

This role is perfect for someone who loves solving problems, thrives in a collaborative environment, and is passionate about using data to drive smarter decisions.

Typically in this role you will: 

• Deliver advanced reporting, dashboards, and analytics using SQL and Power BI
• Translate complex data requirements into impactful visualisations
• Provide meaningful insights and strategic recommendations to leaders
• Build strong relationships across AFCA and manage BI requests
• Champion BI best practice, governance, and continuous improvement
• Work end‑to‑end with IT, data engineering, and business teams using Agile methodologies

To be successful in this role, you will need:

• Advanced proficiency in Power BI: Power Query, Row-Level Security, Expert-level DAX skills for creating efficient, scalable measures and calculations are mandatory
• Demonstrated experience delivering complex, high-quality Power BI dashboards and reports in a business-critical environment.
• Strong SQL skills for data extraction, transformation, and analysis.
• Experience with data modelling, warehousing, and ETL processes.
• Ability to design performant data models and optimize Power BI solutions for speed and scalability.
• Exceptional communication and presentation skills for technical and non-technical audiences.
• Strong analytical and numerical skills with high attention to detail.
• Must be able to work independently, proactively identify data issues, and deliver solutions without extensive supervision.

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.