Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. 

Are you passionate about creating fair, people-first workplaces? Do you thrive on supporting leaders through complex people challenges while building inclusive, high-performing cultures? Do you want to join an award winning People and Culture team? If so, we want to hear from you!

The People and Culture team at AFCA are proud to be recognised as an industry leader, earning many accolades including:

• HR Team of the Year
• AFR Best Places to Work 2024
• Most Inclusive Workplace AHRI Awards 2024
• Employer of Choice (Public Sector and NFP), Australian HR Awards 2023 and 2024
• Excellence in Candidate Experience 2025

...and the list goes on.  You will be joining a team that is the heartbeat of everything we have achieved together.

As a People Partner, you’ll play a pivotal role in empowering leaders to manage performance and conduct matters with confidence and care. You’ll act as a trusted advisor, coach, and collaborator – helping shape a workplace where people thrive and business goals are achieved.

What You’ll Do

• Lead and advise on complex employee relations matters with fairness and consistency
• Coach leaders to proactively manage performance and conduct issues
• Design and deliver initiatives that enhance wellbeing, inclusion, and employee experience
• Build leadership capability through education, tools, and coaching
• Use data and insights to identify trends and shape proactive people strategies
• Contribute to the continuous improvement of people processes and frameworks

This is initially a 12-month contract.

What you will bring:

• Tertiary qualifications in HR, IR, or a related field (or equivalent experience)
• Proven experience in a People Partner or HR generalist role
• Strong knowledge of employment law and workplace relations
• Excellent interpersonal and coaching skills
• A human-centred mindset with a focus on empathy and inclusion
• Strong analytical and problem-solving abilities

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.