Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

In this newly created position at AFCA, you'll have the chance to lead the future of fairness with AI. We’re looking for a Project Manager, AI Delivery to drive the end-to-end delivery of cutting-edge AI initiatives that support AFCA’s mission to deliver fair, ethical, and innovative outcomes for our members.

Reporting into the Head of Data and Analytics, you’ll lead cross-functional teams, shape GenAI solutions, and work with internal and external partners to deliver sustainable, high-impact data and AI projects. From scoping use cases to managing risks and resources, you’ll be at the heart of AFCA’s AI transformation.

If you bring hands-on GenAI experience (or the drive to upskill fast) alongside project management skills, you’ll thrive in this purpose-led, values-driven environment. You’ll also play a key role in embedding ethical AI practices and fostering a culture of innovation and collaboration across AFCA. 

In this role you will: 

• Collaborate with stakeholders to define AI use case objectives, scope, and deliverables with stakeholders
• Develop project plans, timelines, and allocate resources
• Potential to oversee GenAI architecture (LLM selection, prompt engineering, RAG design)
• Ensure GenAI solutions meet performance, accuracy, and ethical standards
• Lead cross-functional AI delivery teams
• Identify and mitigate project risks
• Manage internal/external resources and budgets
• Maintain clear communication with stakeholders
• Support change management for new processes/technologies
• Gather and analyse business requirements for information management projects
• Act as liaison between business units, tech teams, and project teams
• Promote innovation, collaboration, and ethical AI practices
• Perform other duties as required

To be successful in this role, you will need:

• Proven experience in project management, preferably in data, or digital transformation initiatives.
• Understanding of GenAI workflows including prompt engineering, fine-tuning, embedding systems and evaluation metrics
• Familiarity with ethical AI and Data principles and regulatory considerations.
• Ability to recognise the limitations of one’s knowledge and demonstrate a proactive approach to learning, including acquiring new skills and adapting to evolving technologies and methodologies.
• Strong understanding and experience in project delivery methodologies.
• Excellent stakeholder engagement and communication skills.
• Ability to lead cross-functional teams and manage competing priorities.
• Experience working in financial services or regulatory environments is desirable. 

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.