As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. 

The Receptionist is responsible for front-of-house services for AFCA across our Melbourne office. Our Melbourne office is located in the heart of the CBD, with state-of-the-art facilities and breathtaking views!  You will be joining a progressive, for purpose organisation with a vibrant workplace culture and amazing organisational benefits. 

Please note this position is initially a 12 month contract at  3 days per week where you will be required to work onsite at our Melbourne CBD office.

Typically, in this role you will:

• Welcome AFCA staff and visitors, providing support in using the amenities of our office.
• Administer Registration of visitors in accordance with AFCA’s security and access policy
• Maintain Boardroom and meeting room facilities.
• Registration and coordination of maintenance contractors in accordance with AFCA's contractor policy.
• Coordination of daily office cleaning services.
• Organise and coordinate catering and supplies as required for meetings and events.
• Responsible for the maintenance and ordering of office stationery and other office consumables as required.
• Coordinate all incoming and outgoing courier services.
• Operate in a hands-on and people first environment with exposure to key stakeholders

• Previous Reception or Concierge experience is desireable
• A positive and friendly approach in line with AFCA's values!
• Demonstrate experience in supervision of maintenance contractors.
• Excellent interpersonal and verbal communication skills.
• Strong attention to detail, ability to prioritise work and meet deadlines.
• Great organisational skills 

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Accredited as a Family Friendly Workplace 
• Progressive and inclusive leave entitlements, including flexible public holiday leave, women’s health leave, 20 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development. 
• Not For Profit salary packaging benefits. 

Life at AFCA 

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish! 

To apply 

If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion. 

We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at [email protected]. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply. 

AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.