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The Traffic Management Centre (TMC) Supervisor will be located full time at the City of Toronto Traffic Management Centre. Their primary responsibilities will be to lead and oversee the operations of the City of Toronto’s Traffic Management Centre, ensuring efficient traffic flow, effective incident management, and the delivery of high-quality services to the public. The role involves strategic planning, team leadership, stakeholder coordination, and operational excellence to enhance the safety and efficiency of Toronto’s transportation network.

Key Responsibilities

Oversee the day-to-day operations of the Traffic Management Centre, ensuring seamless 24/7 functionality.

Develop and implement operational strategies to optimize traffic flow and minimize congestion.

Ensure compliance with all relevant policies, procedures, and regulations.

Lead the coordination of responses to major traffic incidents, planned events, and emergencies.

Ensure effective communication with emergency services, maintenance teams, and other stakeholders.

Conduct post-incident reviews and implement lessons learned to improve future responses.

Manage and mentor a team of TMC supervisors, operators, and support staff.

Develop training programs to enhance team capabilities and ensure high performance.

Conduct performance evaluations and address any staffing issues proactively.

Act as the primary point of contact for internal and external stakeholders, including city departments, contractors, and the public.

Represent the TMC in meetings, workshops, and public forums.

Foster strong relationships with key partners to support collaborative traffic management efforts.

Ensure the effective operation and maintenance of traffic management systems, including Advanced Traffic Management Systems (ATMS), CCTV, and Variable Message Signs (VMS).

Identify opportunities for technology upgrades and lead the implementation of new systems.

Monitor system performance and address technical issues promptly.

Analyze traffic data to identify trends, assess system performance, and inform decision-making.

Prepare detailed reports on TMC activities, incidents, and key performance indicators (KPIs).

Use data insights to recommend improvements to traffic management strategies.

Contribute to the development of long-term plans for traffic management in the City of Toronto.

Identify and implement initiatives to enhance the TMC’s operational efficiency and effectiveness.

Stay informed about industry trends and best practices to ensure the TMC remains at the forefront of traffic management innovation.

Minimum Requirements

Bachelor Degree in a relevant discipline + 6 years experience in traffic operations, transportation planning, or a related field or Relevant Diploma + 8 years of relevant experience.

Preferred Qualifications

Ideally 7+ years in traffic operations, transportation planning, or a related field.

Proven experience managing teams in a high-pressure, operational environment.

Demonstrated success in leading incident management and traffic operations.

Bachelor’s degree in transportation engineering, urban planning, or a related discipline.

In-depth understanding of traffic management systems, tools, and technologies.

Familiarity with the City of Toronto’s transportation network and policies (preferred).

Incident management training and first aid certification (desirable).

This is a newly created role.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Artificial intelligence will be used to support the screening, assessment, and selection of applicants for this role. Final hiring decisions are made by the hiring team.