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At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

The responsibilities of this position include, but are not limited to::

• Oversee daily operation of the Flex Lane during peak travel periods on assigned shift. This includes, but is not limited to; completing pre-opening tasks, opening the lane, actively monitoring the lane, conducting pre-closing tasks, closing of the lane, etc.
• Manage Flex Lane maintenance issues by monitoring device health, providing initial device troubleshooting, entering maintenance tickets and coordinating repairs with maintenance contractor and WisDOT ITS maintenance staff.
• Regularly communicate with law enforcement and responder agencies including Dane County Sheriff’s Office, Dane County Freeway Service Team, and other agencies for incident management on the Beltline.
• Support development of Standard Operating Procedures (SOPs) associated with the Flex Lane.
• When not actively managing the Flex Lane or incidents affecting the Flex Lanes, use the Advanced Traffic Management System (ATMS) to enter incidents, activate and monitor appropriate Intelligent Transportation Systems (ITS) devices (to include Dynamic Message and Lane Control Signs (LCS), Ramp Meters, Detector Stations, and congestion maps).
• Regular communication and coordination with WisDOT Flex Lane Engineer and management on Flex Lane operation, best practices, areas of improvement, etc.
• Regular communication with Control Room staff, regional staff, and project staff on issues that may impact the Beltline and Flex Lane.
• Create LCS entries for emergency lane closures on the Beltline.
• Gather Flex Lane operational data to aid in decision making and performance reporting.
• Support winter maintenance activities such as snow clearing from Flex Lane.
• Coordinate Flex Lane operations during planned special events.
• Coordination and communication with WisDOT and ATMS vendor on software feedback. Provide suggestions for improvements or enhancements that could benefit Flex Lane operations.
• Demonstrates proficiency with ATMS software to include; event management, ITS device type and locations, ability to recognize ITS and software issues, as well as other functions.

Additional responsibilities include:

• May be asked to perform Traffic Management Center Operator duties on an as-needed, as requested basis
• Regularly attends meetings and trainings
• Other duties as assigned by WisDOT or AECOM management

Minimum Requirements

• High School + 1 or more years prior experience as a Traffic Monitoring Operator or other related experience.

Preferred Qualifications

• Previous background, education and/or experience in traffic operations or ITS preferred.
• Strong technical background and ability to provide basic troubleshooting of systems or device issues.
• Ability to work outside of assigned shift to support Flex Lane operations during special events (this may require occasional weekend coverage)
• Excellent time management skills and attention to detail
• Strong written and verbal communication skills with a customer service focus
• Ability to focus on a specific job or task for extended periods of time without distractions
• Ability to utilize skills such as proactive monitoring and situational awareness
• Ability to use critical thinking for unplanned events, determine appropriate processes and procedures and implement changes necessary for Flex Lane operation
• Ability to develop an expert knowledge of the Flex Lane ITS device locations, lanes, exits, mile markers and gantries for use on the Flex Lane
• Ability to work independently with minimal supervision
• Regular attendance is essential to this position

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.