Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Are you passionate about transforming the client experience and shaping the future of client engagement?

We’re looking for a Senior Client Experience Partner who thrives on creative thinking and is ready to make a real impact. In this role, you’ll partner with the Head of Client Experience to champion a client-centric culture, supporting teams to consistently deliver outstanding client experiences that align with our strategic goals.

What You’ll Be Doing:

• Design and execute strategies to elevate the client experience at every stage of the client journey.
• Create engaging learning experiences that build client service capability and mindset.
• Collaborate and engage with internal stakeholders to exchange ideas, share resources and improve project outcomes.
• Drive change through insights by analysing client feedback and communicating outcomes and actions clearly.
• Track success through effective reporting that showcases the impact of client satisfaction and learning initiatives with clear KPIs that inform future strategies.

The following skillsets are relevant to the role, but if you don’t tick all the boxes there is the opportunity for us to train you and you could still be a perfect fit for this role. Please apply, all applications will be considered.

What You’ll Bring:

• A proven track record in client experience or similar client service focused roles, ideally in professional services.
• Exceptional communication skills that inspire teams and engage stakeholders.
• A talent for project management and a strategic mindset that drives flawless execution.
• Experience or a passion for change management and/or learning and development is a plus.
• An agile and collaborative approach to problem-solving and stakeholder engagement.

AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders — past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses.  Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.