ADNET Technologies, LLC is a technology consulting firm located in Farmington, Connecticut. Since our inception, our mission has been to help our clients create measurable business value from their IT investments, leveraging both our technological heritage and our understanding of business principles. Through our focus on the development, architecture, implementation, training, and end-to-end support of IT solutions, we seek to become a trusted partner to our clients, supporting their growth and transformation.

ADNET was founded in 1991 by Edward Laprade and Christopher Luise. Our team supports our mission in 5 strategic areas:

• Infrastructure Services
• IT Strategy and Governance
• Learning Services
• Business Applications
• Application Development

Why Work at ADNET?

ADNET Technologies, LLC is an IT consulting firm located in Farmington, CT. We’re a diverse group of people with a wide mix of backgrounds and talents, and we collaborate to apply those skills for our clients.  Everyone we hire has a big effect – by joining our team, you’ll be helping to take a growing company to the next level while contributing to a rewarding and positive culture for our employees. We value passion, integrity, focus, accountability, and professionalism above all else, and seek to provide a positive environment in which all members of our team can excel in their careers and create new opportunities.

As a Help Desk Specialist – Level 1 with ADNET Technologies, you will be responsible for providing remote technical service to our clients and ensuring their satisfaction. You will be called upon to resolve a wide range of problems, such as desktop issues, managed server or workstation issues or server emergencies.

The ideal candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, and enjoy being part of a dynamic team. Every day will present you with new and interesting challenges that will test your technical abilities as well as your problem-solving skills. This is an opportunity to represent the brand of a rapidly growing company and to make a difference for our clients

Responsibilities

• Working with clients via remote or phone support to resolve technical problems
• Deploying new technologies including server or cloud-based systems, applications or managed services to client organizations
• Recommending proactive solutions to recurring issues
• Functioning as part of a client engagement team and keeping client engagement managers and other involved parties informed of problems, progress on issues and resolutions
• Maintaining information regarding solutions and client changes and tracking service tickets in ADNET’s Professional Service Automation system
• Staying abreast of industry changes and new technologies that have impact to our clients

Requirements

• High school diploma
• Minimum of 2-4 years in a technical support role including Windows server support
• A demonstrated aptitude working with computers, LANs, operating systems, cloud-based technologies, mobile devices and various software applications
• Experience using a PSA or Help Desk ticket system is a plus
• Familiarity with managed server and workstation management applications
• An ability to work in a professional office environment
• Must possess a valid driver’s license and a vehicle for transportation to and from ADNET’s office and client locations as required. Occasional overnight travel required to attend training or visit a client site.
• Must be driven and well-organized
• Excellent customer service skills as well as written and verbal communication skills with the ability to communicate effectively with technical and non-technical audiences
• Keen attention to detail and follow-up skills
• Excellent interpersonal skills and a positive attitude
• Ability to thrive working both independently and in a team environment
• Proficiency managing multiple projects under tight deadlines, with the ability to effectively balance priorities and meet assigned goals
• An aptitude and a desire for continual learning with the ability to pick up new systems quickly

I’M INTERESTED! HOW DO I APPLY?
Reply to this posting WITH SALARY REQUIREMENTS

• Location: Farmington, CT
• Compensation: Excellent base-package commensurate with experience, 401K, Two (2) weeks paid vacation in the first year, Medical/Health and Dental Insurance
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

Contact Information :
ADNET Technologies, LLC
312 Farmington Avenue
Farmington, CT 06032

Ph: (860) 409-1700
Fax: (860) 674-8701

Visit http://thinkadnet.com/about-us#career-opportunities to see all of the current opportunities at ADNET.