Manager Cyber Diplomacy & Governance

  • Toronto, ON, Canada
  • Full-time
  • Security Clearance: None

Company Description

Client: City of Toronto 

Job Title: Manager Cyber Diplomacy & Governance

City Division: Office of the CISO

Reports to: Director Cyber Diplomacy & Governance

Work Location: Metro Hall, 55 John Street

Job Type & Duration: Full Time, Permanent

Salary: $128,728.60 to $151,299.20

Shift Information: Monday to Friday, 40 Hours per Week

Affiliation: Non-Union

Number of Positions Open: 1


Position closing: April 7th 2021 5pm 

Job Description

To provide senior level strategic and tactical guidance to the Chief Information Security Office (CISO) in the execution of its mandate to establish and maintain a City-wide cyber program to ensure the City is adequately protected.

To provide design thinking and leadership, manage delivery of change initiatives by establishing program structure and governance, manage workshops and stakeholders, oversee milestone delivery and coordinate interfaces between divisions and stakeholders.

To provide leadership in the development of innovative communications strategies, clear narratives, and tactics that engage all City's divisions, Agencies and Corporations and to design engaging, innovative and compelling content.

To collaborate with all segments of the organization to ensure policies and standards are followed.

To administer the unit's financial and administrative responsibilities including the operating budget process, monitoring spending and revenues and directing the unit's cyber information technology program services, communications, human resources planning and decisions, quality assurance and staff training.


  • Manages implementation of cyber related changes through communications, change management action plans, education and training.
  • Supports large-scale City-wide projects that incorporate proactive and innovative solutions to address business challenges and achieve divisional goals and objectives.
  • Develops and executes strategic public relation programs to enhance brand awareness, aligned with the objectives and strategies of the CISO.
  • Develops and executes communications for new programs, policies, and changes that support corporate cyber programs and initiatives.
  • Prepares and delivers metrics, reports for senior management to show efficiency and compliance of security functions.
  • Contributes to the overall successful development and execution of the cyber program to adequately protect the City.
  • Interprets units' goals, develops and establishes broad scale, longer-term objectives, goals, or projects (e.g., affecting a business, division, several divisions or the organization).
  • Provides senior level advice, expertise, and consultation to all levels of internal and external stakeholders on cyber matters including assessing risks, monitoring risks, identifying potential gaps, and providing cyber solutions to mitigate risks and protect the City.
  • Drives forward the cyber mandate with internal, external, regulatory stakeholders to execute a cyber strategy.
  • Develops, recommends and evaluates the units' strategic planning activities as well as divisional integrated planning initiatives.
  • Develops business strategies, operational plans and provides for contingencies.
  • Applies established strategies to effectively manage changes into the recognized ways of operating and implements when appropriate.
  • Manages, defines, communicates and leads cyber initiatives within the unit. Oversees the delivery of all initiatives within the respective portfolio.
  • Develops and implements detailed plans and recommends policies regarding program specific requirements.
  • Manages the development and implementation of programs, policies, guidelines, standards, processes and procedures, ensuring they address emerging needs and have an impact on the City's ability to detect, protect and respond to cyber threats.
  • Manages, motivates and trains the units staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
  • Leads talent management and identification to develop the team for future growth within the Office of the CISO and the City.
  • Develops, recommends and administers the annual budget for the unit, ensures that the units expenditures are controlled and maintained within approved budget limitations.
  • Identifies, monitors and evaluates key performance indicators. Works to improve operational management systems, processes and best practices to ensure continuous improvement within the unit.
  • Engages with technology teams across the organization to build alignment on key projects and initiatives and develop execution roadmaps.
  • Promotes the use of innovation to produce financially viable, sustainable and equitable results.
  • Sets standards, evaluates the outcome and adjusts the individual/team/organizational approach accordingly.
  • Allocates resources to meet the operational and business goals of the organization.
  • Mitigates risks by ensuring that due diligence is completed for each project/initiative. Monitors program results, performance measures and adjusts accordingly.
  • Manages performance metrics to show efficiency and compliance of cyber functions.
  • Manages the development, implementation, integration, and deployment of related technology solutions to protect the City's assets, translating business needs into technical requirements.
  • Prepares briefing notes and reports to Council on related risk management, and cyber issues. Attends Committee meetings to answer questions or provide clarification as required by Members of Council.
  • Plans, manages and implements projects and service requests including the determination of project scope, action plans, identifying critical success factors.
  • Enforces and monitors leading edge information cyber standards across the organization.
  • Researches cyber industry best practices and emerging technology and its' applicability to new initiatives.
  • Maintains an active external network of contacts to seek, share and explore information and technology risk management, information and cyber security trends. Keeps up to date on industry trends and continually evolving methods cybercriminals use to gain systems access, and how their actions can lead to a data breach.
  • Maintains active involvement in related professional associations, and related professional development organizations and conferences.
  • Establishes relationships with strategic partners, business leaders and relevant stakeholders from the organization including agencies, boards, commissions, and corporations, to gain support in order to achieve business goals and enable continuous improvement within the program.
  • Manages and develops processes to identify, and monitor information cyber related business risks. Ensures senior management is briefed and aware of potential risks. Proactively informs senior management of the strategies developed and employed to mitigate these risks.
  • Works closely with stakeholders such as the Corporate Access & Privacy Office to ensure that risk management and cyber best practices are embedded in the solution development design process.
  • Coordinates evaluations of information security procedures, and reports on these evaluations to senior management, and makes recommendations for improvement as required.
  • Plans, manages and executes technology audits in accordance with industry methodology and standards.
  • Performs risk assessments and ensures that audit scope covers all significant risks. Ensures that audit programs and audit testing is comprehensive at addressing the significant risks.


  • Post-secondary degree in Communications, Business or Technology or a related discipline.
  • Experience in change management leading large change initiatives combined with consulting and project management experience at an organizational level (e.g., building change management plans and deliverables)
  • Extensive experience in communications or related field.
  • Experience developing and executing communications strategy and/or plans.
  • Experience creating change management programs for large scale change efforts and persuasively present and influence executive management
  • Extensive experience creating creative and innovative content for online, email, print layout and design.
  • Excellent written & verbal communication skills (comfortable & confident communicating at all levels including business partners, leadership and vendors).
  • A creative, critical, and strategic thinker.
  • Preferred Certifications (any in the list):  CISSP, PMP, PROSCI


  • Ability to work in transformative programs.
  • Excellent leadership and organizational skills and the ability to work effectively with all level of stakeholders.
  • Motivated self-starter demonstrating integrity, initiative and innovation qualities.
  • Strong analytical ability where problems are typically unusual and difficult.
  • Strong analytical skills and ability to prioritise and multitask.
  • Excellent problem-solving skills with capability to identify solutions to unusual and complex problems.
  • Ability to make quick decision.
  • Strong business acumen with budgeting experience.
  • Excellent understanding of audit and compliance standards.
  • Experience with the audit process and performing risk-based audits.
  • Ability to work with the broader IT organization and business management to align priorities and plans with key business objectives.
  • Demonstrated capacity to lead under pressure, make decisions in ambiguous situations and drive cross functional collaboration in a short period of time.
  • Demonstrated influence and persuasion skills, able to present to senior levels.
  • Strong understanding of the business impact of security tools, technologies and policies.
  • Ability to handle ambiguity and make decisions and recommendations with limited data
  • Ability to prioritize and effectively manage competing priorities and projects.
  • Ability to manage multiple initiatives while adhering to strict deadlines.
  • Excellent communication and active listening skills with an aptitude for extracting and synthesizing complex information.
  • Exceptional written and oral communication skills.
  • Transferable skills, like communication and decision-making, are equally important.
  • Being able to think on your feet and show good judgment are especially valuable in this field. “Security pros should always be ready to react to cyber-related incidents quickly.

Additional Information

A normal work week is 40 hours, however, unforeseen situation may require extended hours of work with little or no prior notice. In case of a cyber incident or breach, rotation shift, continuous extended hours may be required with little or no prior notice.

*Subject to a police check, background check, psychological assessment and/or any other checks on a regular basis as the Office of the CISO handles highly sensitive and confidential information.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Privacy Policy