Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry and community. 

Our client is a leading European retailer with a strong digital footprint in the supply chain and logistics sector. Partnering with Accesa, the client focuses on optimizing business-critical applications and ensuring seamless end-to-end processes. Through continuous monitoring, data accuracy, and proactive issue resolution, we help the client maintain operational excellence and reliability across their digital ecosystem.

Responsibilities:

Proactive Monitoring → Ensure via proactive work that the store databases are error-free and the data is correct.

Incident Triage → Apply ITIL Incident & Request Management principles in categorising, prioritising, or escalating issues to the right resolver teams when the situation calls for it.

Daily Operations → Handle business processes independently, including error handling, performance tuning, and Supply Chain services.

Database Management → Perform daily tasks on the databases with the help of SQL statements.

Collaboration Hub → Act as the communication bridge between involved IT departments and business departments within a 2nd & 3rd level support setup.

Documentation Maintenance → Check and update the existing documentation, according to the use cases.

Must Have:

• Experience using ticketing systems and understanding of Application Support and Supply Chain processes
• Proficiency in English (written and spoken)
• Basic SQL knowledge
• Strong communication skills and a client-oriented mindset
• Ability to collaborate within global teams across diverse cultures
• Proactive attitude and willingness to learn

Good to Have:

• German language proficiency (B2/C1)

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.