Business Support Analyst

  • Cluj-Napoca, Romania
  • Employees can work remotely
  • Full-time
  • Business Line / Office: COO
  • Seniority: Middle
  • Department: Business Quality and Processes

Company Description

Part of the Ratiodata Group, Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Zurich, Oradea and Munich. Over the past 16 years, the company has been establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology and want to have a measurable impact through their work. 

A trusted partner for major brands in Retail, Consumer Goods, Manufacturing, and Automotive, Accesa helps businesses embrace flexibility, adaptability and evolution within their digital journey, through a large spectrum of tailored IT services, leveraging mainstream, niche, as well as legacy technologies. With more than 700 IT professionals in its 20+ competence centres, Accesa is building a distinctive people-first culture that enables their people to thrive, their clients’ business to evolve and end users to succeed. 

About the projects 

You will be part the Transformation Office, by joining the Internal Tooling Team. The Team is accountable for all Internal Tools used by our Accesa colleagues, covering the areas of People Development, Business Development, Business Operations and Business Intelligence. 

One of the tools developed in Accesa is being re-designed so that it can penetrate the market as a top quality staff and time management customizable solution. A second tool developed in Accesa is reshaped into a desk management product that can be made available also to Customers, starting this year. 

Your team

The Business Operations Tooling Team you will be part of is composed of one Architect/Technical Lead, one Product Owner that also plays the role of a Team Lead, two Full Stack Senior Developers, one Quality Assurance Specialist and one Business Support Analyst.  

Job Description

We are looking for a Business Support Analyst who will be in contact with all zones of the company, in order to offer support with performing daily tasks in our internal tools. You will work closely with the development team in order to provide a good user experience to users and have satisfied stakeholders.  

Your role 

  • Understand Accesa’s internal processes that guide the main flows in the tooling ecosystem  
  • Offer support to users either by explaining certain steps in using a tool if there is lack of knowledge or by doing the tasks for them if they do not have the required rights  
  • Organize periodical workshops for knowledge sharing related to using the tools 
  • Encourage users to respect the processes and use the best practices to implement them 
  • Participate in daily, refinement and planning meetings with the development team 
  • Support, if necessary, with testing of new functionalities
  • Your role does not require defining requirements or discussing functionality with the stakeholders, but is development option if you are interested in business analysis; creating specific documentation for the implementations is nonetheless required

Real impact one step at a time 

  • Develop solution features following React development best practices.
  • Develop integrations with other internal systems according to the defined architecture guidelines.
  • Unit testing, integration testing, and bug fixing.

Professional opportunities

At Accesa you will have the opportunity to work and learn from highly experienced professionals and further develop your knowledge throughout challenging projects.

Community insights

We take every opportunity to help those around us upgrade their technical know-how and adapt responsibilities to best fit and benefit each member.  We value our team mates' willingness to learn new technologies and efforts for obtaining certificates that attest to their expertise


Must Have:

  • Passion for technology and digitalization  
  • Excellent communication and listening skills  
  • Strong structural and analytical thinking 
  • Problem solving attitude  
  • Proactive approach   
  • Excellent attention to details 
  • Basic Financial (incl. Payroll) knowledge 
  • Microsoft Excel knowledge 
  • English knowledge  
  • Integrity 
  • Empathy for users 


Nice to Have:

  • Business Analyses knowledge
  • Legal knowledge
  • Management tooling integration experience  
  • Software development knowledge

Additional Information

At Accesa you can

Join self-managed communities of IT experts that co-design their own learning programs. Be part of a cell-based organization where we favor agility over rigid processes and freedom over control. 

Enjoy a holistic benefits program which empowers your: 

  • Work-Life Balance: home office, flexible schedule, parenting workshops, vacation package 
  • Physical Well-being: in-house fitness instructor, themed workshops, nutrition counseling, private medical insurance 
  • Social Well-being: hobby clubs to support your passions, improve workshops, team building activities, social events 
  • Emotional Well-being: in-house certified coach, focus and mindfulness apps, emotional intelligence (EQ) workshops, CPI personality assessments
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