At SCAYLE Payments, Product Operations Managers are crucial in ensuring our Payments products are delivered and maintained efficiently and reliably. Product Operations is a collaborative effort involving close coordination with Product Management, Engineering, Finance, and Risk & Compliance teams. 

To continue our growth, we are seeking a highly organized and experienced Product Operations Manager (m/f/d) to join our team. As a key contributor, you will drive operational excellence, streamline workflows, and support the overall success of our Payments platform.

What you will do

• Support the strategic vision, product discovery, and roadmap execution across our core product domains, ensuring alignment with business objectives and operational efficiency
• Collaborate closely with Product Managers, Engineering, Finance, and Risk & Compliance teams to ensure seamless product launches and ongoing operational excellence
• Demonstrate expertise in optimizing processes, resolving operational challenges, and identifying technical dependencies that impact the product lifecycle and business outcomes
• Analyze operational data and performance metrics to identify opportunities for process improvement, and enhanced product efficiency
• Encourage logical reasoning and data-driven decision-making to tackle complex operational challenges and support the successful delivery of products
• Develop and refine processes to ensure smooth coordination between product management and cross-functional teams, focusing on continuous improvement and scalability
• Support the integration of financial systems and tools to enhance post-launch operations, including reporting, reconciliation, and payment processing
• Collaborate with stakeholders to drive operational efficiency, ensuring that products are delivered on time, within budget, and meet quality standards

Who you are

• You have 5+ years of experience working closely with product managers, ensuring seamless product launches and evolving software development practices in a fast-paced, agile environment
• You have experience working with payment service providers like Adyen, Klarna, PayPal, PayU, Nexi/Concardis, etc.
• You have excellent communication and interpersonal skills, with the ability to clearly articulate ideas, expectations, and complex technical concepts to both technical and non-technical stakeholders
• You have a proactive approach to identifying and resolving operational challenges, with a knack for finding effective solutions that optimize processes and enhance overall efficiency
• You are team-oriented, able to work seamlessly with cross-functional teams, fostering cooperation, and building strong relationships to drive successful product operations
• You thrive in a fast-paced, dynamic environment, quickly adjusting to changing priorities and challenges while maintaining focus on long-term goals
• You are a role model for operational excellence, fostering collaboration, critical thinking, and a proactive approach to problem-solving within the teams

Nice to have

• Project Management: Experience in managing projects, including the ability to plan, execute, and oversee complex operational initiatives, ensuring they are completed on time and within budget.
• Experience with Agile Methodologies: Familiarity with Agile frameworks and practices, enabling effective collaboration with product development teams and the ability to adapt quickly to evolving business needs.
• Knowledge of Data Analytics Tools: Proficiency with data analysis tools such as SQL, Tableau, Power BI or Excel for deeper insights into operational performance and identifying areas for improvement.
• Experience with Automation Tools: Understanding of automation tools and techniques to streamline repetitive tasks, increase efficiency, and reduce the potential for human error in operational processes.

Benefits

• International working environment and English as company language
• Hybrid working model & flexible working hours
• Modern & dog friendly office in the city center with diverse food options for your lunch break
• Fresh fruits, veggies & drinks in the office
• Exclusive employee discounts for our online shop
• Monthly International get together with 70 different nationalities and 400+ relocators 
• EGYM Wellpass membership, gym subsidies & free in-house meditation classes
• Growth & development opportunities through our AY Academy (i.a. language courses, health & well-being, meet the teams)
• After-work and team activities, company parties, special discounts for our Pangea festival
• Relocation support by our Global Mobility team
• Mobility subsidy & monthly allowance for Swapfiets
• Company pension

YOU ARE THE CORE OF SCAYLE Payments
We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the SCAYLE Payments culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)