We are currently looking for a skilled & passionate Lead Technical Writer (m/f/d) to become part of our Recourse Center. Our Recourse Center is responsible for all the technical documentation for our SCAYLE Clients. With SCAYLE, we offer our in-house developed eCommerce infrastructure as a licensed product for online retailers who want to grow quickly and innovatively. SCAYLE was launched as an API-first solution for brands and retailers that want to scale their digital business with the proven infrastructure of ABOUT YOU. Would you like to contribute your ideas to our project, manage the connection of external partners and thus be an important driver for our future success? Then apply now as Lead Technical Writer (m/f/d).

What you will do

• Independently manage documentation projects from strategy and conception to content creation and ensure best-in-class results
• Be responsible for stakeholder management 
• Lead your team by establishing a supportive and motivational culture, driven by individual ideas and a common goal  
• Evaluate internal procedures, establish, implement, and document processes that support the continuous improvement of efficient business practices
• Support writing technical specifications, reports, and manuals for end-user documentation
• Analyze technical literature available, support writing descriptive copy, and verify documentation
• Lead investigations for critical and major deviations
• Help the team members to understand our SCAYLE products
• Work in an international environment with flat hierarchies and short decision-making processes

Who you are

• Deep understanding of technical documentation & content, business processes, and functional dependencies
• You have excellent communication skills and can easily put yourself in someone else’s perspective
• You have a proactive mindset, want to take responsibility for your projects and are motivated to establish a premium experience for our customers You are always prepared, well-organized, and used to working with deadlines 
• Enthusiasm for information technology
• You are comfortable working in an international working environment
• You can speak and write English fluently
• You have a strong tech/developer background

Nice to have

• eCommerce experience 
• First touchpoints with APIs and development SDKs
• You can speak and write German fluently