Customer Relations Representative

  • Accra, Ghana
  • Full-time

Company Description

Our Dream is to bring people together for a better world. Beer, the original social network, has been bringing people together for thousands of years. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest natural ingredients. Our diverse portfolio of well over 400 beer brands includes global brands Budweiser, Corona and Stella Artois; multi-country brands Beck’s, Castle, Castle Lite, Hoegaarden, and Leffe; and local champions such as Aguila, Bud Light, Jupiler, Klinskoye, Modelo Especial, Quilmes, Skol, and Victoria. Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium. To the pioneering spirit of the Anheuser & Co brewery in St. Louis, US. To the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. To Bohemia, the first brewery in Brazil. Geographically diversified with a balanced exposure to developed and developing markets, we leverage the collective strengths of approximately 200,000 employees based in more than 50 countries worldwide.

Job Description

To maximize sales by taking orders via telephone whilst providing a link between customers and company.

Take Orders & Promote Products

  • Record Orders
  • Promote products in support of the district promotions plans
  • Influence specific district-based volume target

Handle Customer Queries and Complaints

  • Process Customer Complaints 
  • Minimize full beer returns 
  • Adhere to Beer quality standards and procedures 
  • Manage internal customer processes

Work in Teams

  • Contribute to team and self-development 
  • Communicate effectively in the workplace 


  • Related Certification  
  • Two years in similar role 
  • Creativity and innovation 
  • Verbal ability 
  • Good interpersonal skills  
  • High level of energy 
  • Literacy and numeracy 

Additional Information

The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for shortlisting. 

1. Attach all documents as one, preferably as a PDF document

2. Internal Applicants require Line Manager Approval, and to attach it to their application

Closing Date: 9 July 2021

Band: X-A

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