At A & A, we’re looking for individuals with a willingness to learn and grow within the customs brokerage and logistics industry and who are obsessed with exceeding customer expectations and providing best-in-class support to our customers. As part of the A & A Operations team, you'll represent the A & A brand, values, and promise.

Reporting to the U.S. Operations Manager, this position is internally referred to as a Customs Clearance Coordinator and is responsible for the prompt and accurate processing of customs clearances for our highway, rail, and ocean shipments electronically.  This includes, but is not limited to, data entry, research, and working with various stakeholders (customers, carriers, suppliers, Customs, and internal team members).

Who You Are… 

You have a passion and a proven track record for delivering exceptional customer service. 

You have keen attention to detail and are meticulous when reviewing documents for accuracy.

You have proficiency in computer skills, are able to type accurately, and are comfortable learning new software programs.

You communicate in an open, helpful, and engaging way to solve problems, find solutions, and you over-deliver and make it easy to do business with. 

If this is you, then what are you waiting for? A & A is for you! A & A Customs Brokers is searching for a results-driven Preclearance Release Agent to join our team.

Who We Are...

For over 43 years A & A has been successful because of an unwavering commitment and focus on meeting the needs of our customers. We are a full-service international customs brokerage office.  Being a part of our team means sharing our excitement about cross-border trade and customs clearance.

As part of the Operations Release team, the Customs Clearance Coordinator serves as the primary contact for our U.S. customers.

Major duties and responsibilities include, but are not limited to:

• Handling general inquiries professionally (internally and externally) over the phone, in person, or through email
• Review documentation and prepare customs release entries for processing
• Communicate with customers to clear shipments, close entries, provide updates, and resolve paperwork issues and customs holds
• Handle and resolve difficult or challenging situations while maintaining first-class service to all internal and external customers
• Maintain strong knowledge of all ports across the USA and Canada
• Assign correct tariff classifications (HTSUS)
• Assist in ensuring that all entries are released, classified, and billed accurately and in a timely manner
• Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when completing import and export documents to facilitate the movement of cross-border shipments
• Other duties as required

• Previous customs entry release experience
• Experience processing entries across different modes of transportation (highways, rail, air, ocean) is an asset
• Certified Customs Specialist (CCS) designation or Licensed Customs Broker (LCB) is an asset
• High work standards, high level of accuracy
• Ability to handle large volumes of work and meet tight deadlines
• Works well independently
• Strong customer service orientation
• Quick learner and a desire to learn
• Results-driven
• Ability to multi-task
• Strong communication skills

What’s in it for you?

• This position will be hybrid or remote based on the location of the successful candidate, giving you the flexibility to work from almost anywhere  
• We offer a thorough training program to prepare you for an exciting career in the Customs Brokerage industry!
• A & A's corporate offices are based in beautiful Surrey, BC, and Blaine, WA
• Monday - Friday (40 hours per week)
• We are reviewing applications daily, so don't wait to apply! 

We offer a competitive salary, a company-sponsored 401k program, medical & extended health benefits, tuition reimbursement programs, professional training, and paid time off.

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment for over 43 years!

To learn more about us, visit: https://www.aacb.com/

#ServewithEthusiasm #MakeitHappen #PlayasaTeam #Learn&Grow

A & A Customs Broker is a fair and equitable company. We welcome and encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.