There are jobs and there are careers. At A & A, our purpose is helping people and we want to partner with you to grow your career in customs brokerage and international trade.  If you are looking for the opportunity to challenge yourself while learning new skills and working with a great team of professionals, then keep reading! 

Our team at A & A is looking to grow rapidly and is seeking an Experienced Customs Clearance Coordinator - Graveyard Shift. The ideal candidate will have previous experience working at a Customs Brokerage. 

 About us: 

• A & A has been in business for 43 years and we specialize in customs brokerage - but we are not your average broker -  
• Our Glassdoor reviews are the best in the industry! - check us out at: https://www.glassdoor.ca/Overview/Working-at-A-and-A-Contract-Customs-Brokers-EI_IE1864045.11,43.htm  
• We have been certified as a Great Place to Work by our own employees!
• Our minimum wage starts at $20/hour. No job is paid less than this at A & A
• You can work from home, giving you the flexibility to work from anywhere!
• We have amazing benefits including our Honeymoon Hi-5 program that offers paid time off, Learning & Tuition reimbursement, and other paid time off programs not seen anywhere else!
• We offer medical, dental, and vision benefits, as well as a company-sponsored RRSP program
• We want to be the best broker and that means hiring the best talent. We partner with you to obtain Customs Certifications such as the CCS or CTCS designation or your brokerage license - earn a $2,000 bonus for completing

We invite you to bring your skills and join our team while growing your career.

Our Culture

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development while having fun too! We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

This position involves all aspects of the duties/responsibilities associated with Customs Clearance/Customs Brokerage (e.g. completion of customs clearance documentation, processing of import documentation, regular liaison with Customs personnel, internal staff, and clients). 

Major duties and responsibilities include, but are not limited to:

• Handling general inquiries professionally (internally and externally) over the phone or through email
• Review documentation and prepare customs release entries for processing
• Communicate with customers to clear shipments, close entries, provide updates, and resolve paperwork issues and customs holds
• Handle and resolve difficult or challenging situations while maintaining first-class service to all internal and external customers
• Assign correct tariff classifications 
• Assist in ensuring that all entries are released, classified, and billed accurately and in a timely manner.
• Responsible for ensuring that U.S. and Canadian customs regulations are adhered to when completing import and export documents to facilitate the movement of cross-border shipments.
• Other duties as required

• Minimum 1-3 years of customs brokerage experience in all areas (air, ocean, lumber and highways)
• Certified Customs Specialist (CCS) designation preferred
• High work standards, high level of accuracy
• Ability to handle large volumes of work and meet tight deadlines
• Works well independently
• Strong customer service orientation
• Quick learner and a desire to learn
• Results driven
• Ability to multitask
• Strong communication skills

Additional information

Working Conditions

• This shift is to cover the graveyard shift hours from 9:00 pm to 5:30 am PDT, Monday to Friday.
• This position will be remote, giving you the flexibility to work from anywhere!

Our Benefits

We offer a competitive salary and commission plan, benefits (health & dental), 401K, Employee Assistance Program, tuition reimbursement programs, professional training, and paid time off.

Fun Stuff

• Company social events
• Holiday events 
• Weekly Company Huddle
• Birthday and Anniversary celebrations
• Volunteer opportunities

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.