Do you enjoy working with a group of people who like to work hard and have fun while doing it? Are you someone who can multitask with ease? Do you have a friendly and professional attitude that wins over customers? 

If YES, then A & A is for you! A & A is looking for a Front Desk Receptionist to join our Canadian team. 

For over 40 years A & A has been successful because of an unwavering commitment and focus on meeting the needs of our clients. We are a full-service international customs brokerage company.  Being a part of our team means sharing in our excitement about cross-border trade and customs clearance.

A & A’s Promise
We thrive on helping people.

At A & A, we are committed to helping our employees reach their full potential by developing their skills and careers.  We strive to be the best employer in our community and in our industry.

About the role: 

Reporting to the Canadian Operation Supervisor, as the Receptionist you will be the first point of contact for customers entering the office, and over the phone. You will also assist with scanning and electronic filing of paperwork, handle couriers, handle postal responsibilities, walk over to customs to deliver documents, and in general, be a support person to the Pacific Highway office.

Core Responsibilities

• To greet customers and drivers who enter the front office in a friendly and pleasant manner
• Assist walk-in clients or drivers with basic information or directions
• Manage the switchboard desk throughout your shift
• Handle inbound and outbound courier and package shipments for the office
• Handle scanning and electronic filing of office paperwork
• Reviewing documentation for mandatory customs requirements
• Walk over paperwork to the Customs office and deliver documents.
• Scanning of interoffice files to other offices during the day
• Handle preparation and expedition of our mail through Canada Post
• Other duties as required

What kind of experience and demonstrated success will YOU bring to A & A? Here are some of the key skills and abilities you will have:

• Bright and enthusiastic personality with a warm smile
• Ability to make clients and drivers in the office feel welcome
• Ability to multi-task with front-facing customers, paperwork, and other duties
• Strong teamwork skills
• Customer service-focused
• Courteous and professional communication both verbally and written

Qualifications

• Strong communication skills (verbal and written)
• Fluent in English (verbal and written)
• Ability to solve problems proactively
• Excellent interpersonal and customer service skills
• Self-motivated, hard-working, and able to work independently
• Strong organizational abilities, flexible and reliable
• Detail-oriented, eager to learn, resourceful and focused
• Computer knowledge and typing skills (experience with Google G Suite is an asset)
• Minimum Grade 12
• Can reliably commute to our Surrey office as required (we are not located on a transit route)

Why you want here & what’s in it for you!

• Competitive compensation to attract next-level talent - we start at $20.00 per hour!
• Benefits (health & dental), RRSP program, tuition reimbursement programs, professional training, paid time off as well as other fun perks (ie. Honeymoon High 5, paid sick leave, 16-weeks paid maternity/parental leave, as well as other paid leaves of absence).
• Employee & Family Assistance Program – 24/7 Resources and Support
• Ability to work in a hybrid or remote capacity 
• Fun environment 

#ServewithEthusiasm #MakeitHappen #PlayasaTeam #Learn&Grow

To learn more about us, visit: https://www.aacb.com/

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.