Have you been told that you have an incredible ability to build relationships and trust quickly? Are you known as a problem solver? If YES, then A & A is for you! A & A Customs Brokers is looking for a Customs Brokerage Release Manager to lead their U.S. Operations Release team.

What’s in it for you?

• Competitive compensation to attract next-level talent 
• Benefits (health & dental), Employer 401k contribution, tuition reimbursement programs, professional training, paid time off as well as other fun perks (ie. Honeymoon High 5, paid sick leave, 16-weeks paid maternity/parental leave, as well as other paid leaves of absence)
• A & A's office is based in beautiful Blaine, WA (Ability to work remotely) 
• Monday - Friday (40 hours per week)

For over 40 years A & A has been successful because of an unwavering commitment and focus on meeting the needs of our clients. We are a full-service international customs brokerage company.  Being a part of our team means sharing in our excitement about cross-border trade and customs clearance.

About the role:
A & A is in search of a Customs Brokerage Release Manager to lead the daily growing operations of our U.S. Customs Release Team. In this role you will lead your respective team(s) in all operational disciplines involving the entry and clearance of imported goods, ensuring operational excellence, high productivity, and customer satisfaction while ensuring compliance with CBP (U.S. Customs & Border Protection) and all other related Government Agency regulatory requirements.

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment for over 40 years!

A & A has been successful because of an unwavering commitment and focus on meeting the needs of our clients. We are a full-service international customs brokerage company.  Being a part of our team means sharing in our excitement about cross-border trade and customs clearance.

Responsibilities: 

• To manage and lead a team of Customs Clearance Coordinators and/or specialists ensuring customs releases are completed in a timely and accurate manner in compliance with A & A’s policies and procedures and to meet or exceed customer expectations
• To coach team members in a positive and constructive manner and take corrective action as needed in order to facilitate professional growth; completing quarterly formal reviews and ad hoc performance discussions as necessary
• Leading and coaching team members to reduce service failures and continuously seek to find efficiencies and process improvement opportunities
• To increase revenue opportunities
• Motivating the team to drive core values and create an environment that fosters success and accountability
• Lead weekly departmental meetings (at A & A we call them L10s).
• Leading the on-boarding and training activities of new personnel; conducting weekly check-ins and final determination on 90-day probationary success
• Be a consistent and strong presence with staff to monitor activity, lending your experience as necessary
• Ensure operational excellence is adhered to and established processes are being followed
• Be the customer's advocate in solving issues, ensuring consistent service meets and exceeds their expectations

• 3 +  years of Operations experience; people management, scheduling, process improvement, forecasting, KPI achievement, etc
• 2 + years of general office or customer service experience
• Experience in a customs brokerage environment is an asset
• Strong leadership skills, independent thinking, strong organizational and planning abilities
• Strong computer skills
• Excellent analytical and problem-solving skills
• Strong interpersonal, verbal, and written communication skills
• Ability to multi-task and meet deadlines
• Team-oriented player (it also really would be great if you like having fun and have a sense of humor!)

Our future depends on bright, energetic people with a strong desire to learn, grow and play an integral part in our business growth and successes. We invite you to bring your skills to our company and see what A & A has to offer.

#ServewithEthusiasm #MakeitHappen #PlayasaTeam #Learn&Grow

To learn more about us, visit: https://www.aacb.com/

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.