If you are passionate about customs brokerage, and you want to get paid well for something you love to do while working at an amazing company then keep reading!

 About us: 

• A & A has been in business for 42 years and we specialize in customs brokerage - but we are not your average broker. 
• Our Glassdoor reviews are the best in the industry! - check us out at: https://www.glassdoor.ca/Overview/Working-at-A-and-A-Contract-Customs-Brokers-EI_IE1864045.11,43.htm  
• We have been certified as a Great Place to Work by our own employees!
• Our minimum wage starts at $20/hour. No job is paid less than this at A & A
• You can work from home, giving you the flexibility to work from anywhere!
• We have amazing benefits including our Honeymoon Hi-5 program that offers paid time off, Learning & Tuition reimbursement, and other paid time off programs not seen anywhere else
• Medical & Dental benefits (and we’ve waived the 90-day waiting period for your medical benefits)
• We want to be the best broker and that means hiring the best talent. We partner with you to obtain Customs Certifications such as the CCS- $2000 bonus for completing

Our Culture

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and cutting edge innovation while having fun too! We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

We invite you to bring your skills to our company and see what A & A has to offer.

A & A is in search of a Customer Relationship Manager who will take the lead in understanding our customer’s business and be proactive with ensuring A & A is meeting their needs and expectations. By creating a strategic relationship with our customers, the Customer Relationship Manager is accountable for the retention and growth of our existing customer base. The right candidate will come with a high level of humility and a "Make it Happen" attitude!

Serve with Enthusiasm
As the primary strategic point of contact, the Customer Relationship Manager will be responsible for:

• Maintaining customer profiles to ensure all internal stakeholders understand the customer’s day to day business needs and preferences
• Maintain business plans for customers to ensure internal stakeholders have a complete understanding of their business, suppliers, spend, goal, forecast, strategy
• Create and maintain customer driven reporting 
• Review customer information to identify, communicate, and proactively streamline our customer’s supply chain
• Work with internal stakeholders to identify opportunities for value added services within our current customer base 

Make it Happen

• Work with our sales team and customers to ensure a seamless on-boarding
• Ensure customer inquiries and/or issues are resolved quickly and to the customer’s satisfaction
• Promote A & A services customer and marketing services
• Review customer activity to identify “at risk” customers and action negative trends
• Celebrate positive customer trends and ensure our customers are champions through participation in our referral program

Learn and Grow
In the first 30 days, you will:

• Familiarize yourself with A & A’s processes, procedures and SOP’s
• Learn internal systems, programs and applications used by A & A
• Establish KPI’s applicable to your individual deliverables
• Learn about your customer portfolio

In the first 60 days, you will:

• Have created a report with the key customers within your customer portfolio
• Fully understand A & A’s internal stakeholder groups and their function
• Have created a schedule of customer visits/ updates for your customer portfolio
• Are able to communicate clearly your key customer’s priorities 

In the first 90 days, you will:

• Have become the primary strategic key contact person for your customer portfolio
• Be able to resolve customer inquiries/ issues within a prescribed timeline
• Be fully updating and maintaining customer profiles
• Be fully competent to on-board new customers

• 1-2 years of brokerage experience is required
• APICs, CCLP, CCS, or equivalent logistics experience preferred
• Strong analytical skills
• Proficient in Google Doc’s/ MS Office applications
• CRM experience
• Strong presentation skills
• Proven problem solving and interpersonal skills

Working Conditions

• Working conditions are normal for an office environment.
• 8:00 - 4:30 pm Monday to Friday with weekends off, with flexibility to adapt your schedule to suit company needs.

This position can be remote or in person at our Surrey, BC office.

We offer a competitive salary, medical benefits, tuition reimbursement programs, professional training, and paid time off.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

Please Note that we are not accessible by public transit.