360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1)
Duration of Contract 1 Months + Extendable
Interview Type In Person Only
Location: Columbus, Ohio, 43223,      

· Understanding of Desktop Support and Software Licensing Services.

· Uses creativity and innovation to automate and streamline processes and procedures.

· Understands customer support, likes to work with people and can ensure that the customer is satisfied.

· Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.

· Working knowledge of Excel spreadsheets.

· Strong communication/leadership skills.

· Strong influence, collaboration and negotiation experience.

· Ability to collaborate with supporting resources across business and/or functional lines.

· Have excellent oral and written skills/possess strong meeting and work session facilitation skills.

· Act as the escalation point for high priority support issues.

· Ability to interpret end user license agreements.

· Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).

· Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).

· Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

· Must be knowledgeable in the English language/speak clearly and understandably use the English language.

Thanks and Regards,

Amrita Sharma 

408 766 0000 EXT. 426

amrita.s@)360itpro.com