360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Complete Description:

NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting and coordinating activities with respect to the installation and configuration of Genetec Security Center and IP cameras, SV32 devices, door aggregators and all system components deployed for FACS project.

• Support to the Enterprise Application team, in respect to the installation and configuration of Genetec Security Center and IP cameras SV32 devices, door aggregators and all system components deployed for FACS project.

• Assisting the deployment team with troubleshooting installation/configuration issues for the Genetec Security Center and Samsung IP cameras.

• Receiving, logging and fully documenting requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support from the deployment/project team and determine appropriate actions to be taken.

• Monitoring progress of requests for support through resolution and ensure users and other interested parties are kept informed.

• Escalate 3rd party software and hardware issues to Application Owner; insuring proper attention is given to the issue depending on severity and impact to project schedule.

• Communicating technical information to a variety of internal and external stakeholders both verbally and in writing. Technical writing services and support for the developing software documentation at the enterprise level. Provide services documenting technical configurations for a complex multi-site deployment of a Genetec System for Access Control and Video Management at NCDOT.

• Assist in the creation of document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.

• Maintain and update as needed the document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.

• Must have the ability to capture incidents and issues identified by the project with the ability to document resolution(s) for the team leader providing weekly status reports to Management.

• Proven experience with supporting a video surveillance system; experience with Genetec Security Center is preferred.

Thanks and Regards,

Harry Singh

510 254 3300 EXT:-190

harry.singh(@360itpro.com