Our golf club client has a fantastic opportunity for someone looking to up their game! 

Are you passionate about creating exceptional guest experiences and leading vibrant teams?  Do you thrive in fast-paced environments and enjoy the buzz of golf season or busy times?  Our client is looking for a Clubhouse Manager who will be the welcoming face of their clubhouse operations and key driver of their people-first culture.

Our client's golf club is a family-owned and operated company that prides itself on continuous improvement in all areas of business. They provide a safe, welcoming and inclusive environment for their employees. Widely recognized in the community for exceptional customer service and for providing outstanding golf course conditions, you will be proud to be a part of their team.

This is your opportunity to grow into a full-time leadership role while enjoying a stunning, community-oriented golf setting just outside of Kitchener-Waterloo.

Why you will love it there:

People-Centric Leadership:  You’ll be guiding a passionate and diverse team, fostering a workplace culture that is positive, respectful, and energized.

Service-Driven Impact:  You’ll be central to creating memorable experiences for our golfers, guests, and event attendees – your ideas and efforts will matter there.

Opportunity to Grow:  Starting part time this season, this role is designed to evolve into a full-time position.  They will provide the training and support to help you thrive!

The Clubhouse Manager oversees all aspects of clubhouse operations, leading the daily activities of staff while fostering a culture of professionalism, teamwork, and exceptional guest service. This role ensures seamless coordination between team members, guests, and fellow departments to deliver a welcoming and efficient experience.

Key responsibilities include maximizing tee sheet utilization to drive revenue, managing daily cash handling and financial controls, and ensuring a visible management presence during peak hours to support both staff and guest needs. The Manager plays a hands-on role in developing staff attitudes and performance aligned with the club’s Mission Statement through consistent training, supervision, and positive reinforcement.

The Clubhouse Manager is responsible for implementing departmental policies and procedures, coordinating daily operations, and producing regular reports for accounting and facility oversight. This position also advises the Director of Golf on guest experience trends, clubhouse operations, and maintenance or rental fleet matters.

The Clubhouse Manager reports directly to the Director of Golf and serves as a vital link in maintaining the high standards and smooth operation of the Merry-Hill Golf Club.

Key Responsibilities:

Staff Hiring & Training

• Collaborate with the HR Manager to streamline hiring and onboarding processes.
• Create efficient staff scheduling procedures that align with the labour budget.
• Organize, schedule, and host seasonal staff meetings (spring, summer, and fall).
• Lead the scheduling, training, supervision, discipline, and motivation of staff to support operational goals and the club’s Mission Statement.
• Develop and maintain a consistent training protocol across all positions; ensure all staff are fully trained in their roles and encourage cross-training where possible.
• Regularly review and update training manuals as needed.
• Oversee and ensure compliance with Health & Safety training for all clubhouse staff.
• Monitor the performance of all clubhouse staff with a focus on professionalism, guest service, and overall satisfaction.
• Promote positive workplace culture through staff morale initiatives and pulse surveys.

Golf Operations

• Prioritize booking procedures and phone coverage to reduce wait times and streamline transactions.
• Manage relationships with service contractors (e.g., cleaning, pest control, fire safety, septic services).
• Optimize tee sheet usage by pairing groups efficiently and managing block/unblock processes as per policy.
• Enforce no-show policies and manage attendance for group and league bookings.
• Coordinate all in-house leagues, junior camps, club events, and third-party tournaments.
• Submit weekly timecard reports for payroll processing.
• Complete daily, weekly, and monthly sales reporting accurately.
• Manage in-house cash balances, bank deposits, and staff access to appropriate change.
• Oversee ordering, receiving, pricing, display, and inventory management of golf shop merchandise.
• Conduct and report monthly merchandise inventory for accounting purposes.
• Manage food, housekeeping, and paper product inventories; complete monthly physical inventory reports.
• Develop and execute seasonal marketing plans, including updates to the website, email campaigns, and social media.
• Supervise the creation and distribution of monthly email campaigns.
• Oversee the creation of online store items and website content.
• Coordinate with the Maintenance Department on event logistics, course maintenance, and cart fleet issues.

Upholding Professionalism

• Ensure the clubhouse and surrounding areas are clean, presentable, and well-maintained.
• Supervise housekeeping in all public and staff areas including:
• Golf shop, public/common areas, basement storage, cart storage, staging areas
• First tee, ninth green exit, practice green, guest parking
• Public and staff washrooms/locker rooms
• Report urgent maintenance issues, safety concerns, or equipment breakdowns to the Director of Golf.
• Handle customer concerns and complaints with professionalism and a strong focus on service recovery.
• Carry out additional duties as assigned by the Board of Directors or Director of Golf.

Must haves:

• Reliability
• Professionalism
• Computer/tech savvy
• Upbeat, friendly, helpful, encouraging
• Ability to work weekends and holidays

Hours:

This position will begin as part-time and hourly for the current season, with training provided. The goal is to transition into a full-time, salaried role (48 hours per week during peak season, 38 during shoulder season) starting in the 2026 season, running from February through the end of October. There may also be opportunities for hourly work during the off-season (November to January).

Compensation:

Salary dependent on qualifications/negotiable.

If you're a natural leader with a passion for people, service, and creating great guest experiences, we want to hear from you! Whether you come from golf, hospitality, or another fast-paced environment, if you have the right skills and a positive, team-focused mindset, this could be the perfect opportunity for you.

Apply today with a chance to join a team where your leadership makes a difference, and every day brings new ways to shine.

Our client is an equal opportunity employer. If you require accommodations during the interview process, please let us know. We thank all applicants; however, only those selected for an interview will be contacted.