WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

1)           Experience in Digital and analytical solutions – Understanding and hands-on experience for latest digital solutions and analytics offering

2)           Good Experience in consulting projects, Business process re-engineering projects

3)           Good knowledge on Digital Solutions in contact Center operations

4)           Good Understanding of customer journey analytics

5)           Experience in leading complex projects on customer journey analytics

6)           Experience in working in voice processes, BPO environment

7)           Team handling and working in cross functional teams

8)           Candidates with knowledge of Travel, Utilities, Retail preferred

Requirements:

1)           10+ years of experience and 8+ years in relevant field

2)           Excellent verbal and written communication skills

3)           Must have strong work ethics

4)           Must be well organized and a self-starter

5)           Detail oriented, professional attitude, reliable

6)           Proficient in speech and text anlaytics

7)           Possess strong organizational and time management skills

9)           Strong problem solving skills, accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills

Graduate/Post Graduate