PLEASE NOTE: This is an internal job opening for anyone currently employed by a SHAPE Technologies Group company.

Who You Are.

As our Training Scheduler, you will support the Applications and Training Center by providing a professional level of administration support and service to customers, service partners and employees. This role involves contacting customers to schedule training classes, process billing tickets, LMS setup and development. Work is of a semi technical nature and requires frequent interaction with Customers, Sales, and Technical Service. Ideal candidate must possess excellent grasp of the English language (Spelling and Grammar).

Major Duties and Responsibilities:

• Creation and distribution of initial contact letters for new machine sales (executable orders)
• Maintaining and updating of scheduled classes to ensure availability and avoid overbooking
• Timely response to customer calls and emails
• Research customer status and orders to determine pricing (Flow Advantage) of training
• Scheduling customers into the CBS
• Ordering student lunches, maintaining purchase log
• Manage and stock supplies, such as USB drives, pens, handbooks, printer consumables, cutting materials, abrasive…
• Confirmation calls to customers scheduled in classes
• Print certificates
• Input and assistance on the development of Waterjetconnect (LMS)
• Set up and cleanup of training and lab area as needed

You have:

• Knowledge of Windows, outlook and Excel
• Demonstrated verbal presentation skills paired with excellent interpersonal and written communication skills
• Demonstrated ability for creative thinking.
• Exceptional organizational skills.
• Ability to work in a team environment
• Familiarity with multi-media devices including but not limited to PowerPoint, Camtasia 7, video recording equipment and cameras

Education and/or Training:

• High school diploma, or equivalent; minimum two (2) years of technical training preferred.
• 1-2 years of experience in similar field, or technical training.
• Familiar with computers utilizing Windows based programs (Windows, PowerPoint, Excel, Outlook, etc)

Think You’ve Got What it Takes?

If you’re ready to have some fun, focus on results, and drive for the pursuit of quality in everything you do, we want you to join us.

Click I'm Interested today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.