Summary: The Director of Academic Advising oversees campus-wide academic advising initiatives and the Advising Office. This position is housed within the Center for Student Success and reports to the Associate Dean for Student Success. The Director of Academic Advising is charged with the coordination, oversight, and assessment of undergraduate advising programs and practices in order to ensure quality academic advising for all students. The Director coordinates a comprehensive plan for academic advising grounded in best practices and research in advising, retention, and student success. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off for additional hours worked.

Essential Duties and Responsibilities include:
• Oversee Royal Advising, Queens’ model for first and second year undergraduate academic advising, in conjunction with a faculty facilitator.
• Supervise three full-time professional advisors and support their work with assigned student populations.
• Organize and coordinate academic components of student orientation in collaboration with Student Life and faculty.
• Assume primary responsibility for advising a cohort of undergraduate students regarding their academic progress and/or concerns.
• Develop and support a comprehensive training program for faculty advisors in collaboration with academic deans and the Director of the Center for the Advancement of Faculty Excellence.
• Ensure ongoing assessment of advising with a view to continually improving its effectiveness and enhancing student experience and satisfaction.
• In collaboration with department chairs and deans, coordinate the assignment of faculty advisors for undergraduate students with declared majors.
• Maintain, update, and disseminate resources that facilitate students’ awareness and understanding of their academic standing and progress.
• Act as a resource for campus constituencies and committees whose responsibilities relate to student retention and, as appropriate, take a leadership role in retention initiatives.
• Represent the Advising Office and/or the Center for Student Success at open houses, admission events, and other functions as necessary.
Nonessential Duties include:
• Other duties as assigned by the Associate Dean for Student Success.

Experience, Knowledge and Skills Required:
• Master’s degree in higher education administration, counseling, coaching, or related field.
• At least 3 years direct experience with university advising.
• Supervisory experience and/or successful experience as a team leader.
• Demonstrated commitment to student development and passion for working with diverse undergraduate populations.
• Excellent written, verbal, and presentational communication skills.
• Ability to work independently and as a member of a team.
• Strong organizational and follow-up and follow-through skills.
• Proven ability to safeguard sensitive and confidential information.
• Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
• Computer proficiency, particularly in Microsoft Office suite and other relevant programs.

Physical Requirements (with or without reasonable accommodation)
• Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time

Work Conditions
• Work is performed in office environments, involving contact with students, faculty, staff, parents, service providers and vendors
• Work has deadlines, interruptions, and may be stressful at times
• Work occasionally involves nights and weekends and travel (air, public and/or private transportation)

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, defined contribution supplemental retirement plans, vacation and paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about may be found at http://www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.