The Coordinator oversees the Office of Student Disability Services (SDS), one of several offices housed within the Center for Student Success. This full-time position reports to the Associate Dean for Student Success. The purpose of SDS is to provide equal opportunity to students with disabilities to ensure equal access to higher education programs, services, benefits and promote a welcoming campus environment for those requiring accommodations. The office advocates for students with disabilities and seeks to empower them to become their own and best advocates. It also provides technical assistance and guidance to faculty about providing accommodations to students.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off for additional hours worked.

Essential Duties and Responsibilities:
• Determine student eligibility for services based on documentation regarding classroom, housing, dining and campus life accommodations
• Consult with students and third-party providers about reasonable accommodations on a case-by-case basis
• Arrange for assistive technology, texts in alternative formats, and other aides as needed in order to provide individualized accommodations for students
• Coordinate services for students with temporary disabilities
• Inform faculty of academic accommodations, compliance with legal responsibilities, as well as instructional, programmatic or curriculum modifications
• Consult with faculty, administrators, and key campus departments (such as residential life and campus services) regarding the needs of students
• Assess the effectiveness of SDS program services and activities
• Develop and revise office policies and procedures as appropriate
• Maintain up-to-date knowledge on issues in the field and interpret court/government agency rulings and interpretations affecting services for students
• Advocate for students to faculty and administrators
• Provide disability awareness training for campus constituencies
• Communicate information regarding office services to students and the campus community
• Process complaints/grievances from students related to accommodation issues
• Monitor office budget
• Ensure confidentiality of highly sensitive information including maintenance of student accommodation records
• Work collaboratively with other offices and staff within the Center for Student Success in order to support students

Nonessential Duties
• Other duties as necessary to meet Center and University needs.

Experience, Knowledge & Skills Required
• Master’s degree in counseling, rehabilitation counseling, special education or related field
• Minimum of 3-5 years experience in disability services
• Knowledge of disability laws and implications for higher education including Section 504 of the Rehabilitation Act, Americans with Disabilities Act and Fair Housing Act
• Ability to understand and interpret disability documentation
• Knowledge of assistive technology and applications
• Ability to work with diverse populations including sensitivity to the needs of individuals with disabilities
• Excellent written, verbal, and presentational communication skills
• Ability to work independently and as a member of a team
• Strong organizational and follow-up and follow-through skills
• Ability to build and maintain collaborative working relationships to ensure student’s best interests are upheld
• Proven ability to safeguard sensitive and confidential information; familiarity with FERPA regulations

Physical Requirements (with or without reasonable accommodation)
• Visual Abilities: Read reports, create presentations and use a computer system.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems.
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
• Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Conditions
• Work in office environment, involving contact with students, faculty, staff, parents, and service providers.
• Work has deadlines, multiple interruptions, high volume and may be stressful at times.
• Occasional night and/or evening hours required to meet requirements of the position.

This description is not intended to be an all-inclusive list of the duties and responsibilities of this position, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of the position.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental & vision insurance, domestic partner benefits, defined contribution supplemental retirement plans, vacation and paid holidays, tuition remission & tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Myers Park in Charlotte, NC, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing. Additional information about may be found at http://www.queens.edu.

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), gender orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.