Manager, Professional Services

  • Full-time

Company Description

MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

We match smart people to agile projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and committed people. Accept the challenge at www.microstrategy.com/careers.

Job Description

Do you have killer project management skills and get a thrill working with customers? MicroStrategy is hiring a Professional Services Manager in Chicago, Illinois. A Professional Services Manager is based in the field with sleeves rolled up to deliver consulting services and manage customer engagements. You’ll use your technical knowledge and effective implementation skills to lead a team who advises our customers and ensure successful integration of our services. By doing so, you’ll empower the world’s largest companies with the analytics and knowledge to transform their business.

  • Deliver consulting services through effective project, team, and customer management
  • Scope and oversee engagement by managing issues, scheduling, and budgeting
  • Grow revenue through the effective account management and expansion of the existing accounts
  • Manage the work of the engagement team to ensure resource utilization and successful project execution
  • Support direct reports in career development by providing regular feedback, coaching, and guidance

Qualifications

  • You have a bachelor’s or equivalent degree in a business, technical, or related field
  • You are a proven technical consultant with seven or more years of technology and services engagements
  • Ideally you know the MicroStrategy platform or other business intelligence solutions 
  • You take a strategic approach to solving business problems and tackling projects
  • You are uber motivated to get the project done right and have a stellar track record of meeting deadlines
  • You are customer focused because you have an unmatched ability to understand customer needs and build relationships
  • You are an active listener and use varsity level communication in person and during presentations 
  • You love being a rockstar manager who encourages your team to achieve their potential
  • You are quick on your feet and ready for change – being agile is one of our values
  • You are ok with being a road warrior and spending 50% of your time traveling

Additional Information

MicroStrategy is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. 

MicroStrategy is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703.848.8600.

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