MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

•    Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries
•    Manage various Technical Support email inboxes, processing all incoming email communications
•    Create and maintain online accounts for customers and partners to access secure MicroStrategy websites
•    Process requests from customers and partners for new software license keys when new product versions  are made generally available

•  Handle calls from MicroStrategy customers, partners, and internal personnel

•  Issue software license keys and online accounts for new software transactions

•   Assist in the moderation of all user generated content
•    Manage the duties of the designated community support moderators
•    Keep all guidelines, help documents, and community information up to date
•    Assist with the set up of testing environments to facilitate the troubleshooting of customer issue.
•    Create and deliver quarterly newsletters and other important announcements to Technical Support customers
•    Administer and support critical Technical Support operations systems.

•    Bachelor’s degree or equilavent
•    Strong analytical skills and verbal communication skills
•    Very good English and  German language skills

•    Competent user of productivity software (Excel, Word, PowerPoint, etc.)

•    Ability to multitask in a fast placed environment
•    Ability to work well in an IT organizational environment with strong collaborative and team orientation
•    Detail and process oriented, well organized with effective time management skills
•    Management of virtual systems or other systems critical for support
•    Java, HTML, XML/XSL, ASP technologies are a plus
•    Customer service experience is a plus