You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us.

ABOUT YOU

You are a strong, experienced and passionate hands-on leader who knows how to lead through people and lead by example. You are passionate about developing and inspiring your leaders and co-workers and, together with your team, you provide our customers with a fun and hassle free shopping experience in our store.

You:

• Have excellent skills in the Customer Relations field;
• Are an experienced leader and you lead by example;
• Experience of working in a customer-focused successful service industry, responsible for managing a large team;
• Have solid communication, negotiation and influencing skills;
• Are able to provide a high teamwork spirit which reflects on our customer service;
• Have good attention to detail by being attentative, persistent, structured and accurate;
• Are very perceptive with the ability to implement solutions quickly.

ABOUT THE JOB

The IKEA Delft Store is now looking for a Customer Relations Manager, reporting to the Store Manager.

In your role as Customer Relations Manager you are the customers’ voice in the store!

You contribute to the Customer Relations assignment: to drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.

This is done by:

• Leading and managing your team and work with colleagues to understand our local competitor service offers, our customers’ shopping behaviours and their living situations, and use these insights to improve our customers’ shopping experience;
  
• Working with your team to secure an easy buying process that will make it easy and convenient for our customers to shop at all times throughout the day and encourage repeat visits to the store;
  
• Ensuring that all the IKEA shopping tools are in place, in the right quantity and functioning effectively;
  
• Promoting and encouraging a customer-focused culture throughout the store to ensure we are first choice for home furnishings and destination for the whole family;
  
• Always looking at our store through the eyes of our customers and walk the shop floor during different times throughout the trading day. I use this opportunity to talk to my co-workers, giving input and encouraging their feedback;
  
• Regularly meeting with our customers to learn from their experiences, ideas and views in order to improve the home to home shopping experience;
  
• Ensuring that within our store we take a responsible, understanding and friendly approach to customer complaints using the generous return policy, to handle both effectively and efficiently.
  

ABOUT IKEA

IKEA is the world’s leader in life at home with exceptional opportunities to grow and develop together. We are value driven and home furnishing is our passion. Our aim is to create a better every day live for the many people. IKEA has 380 stores in 48 countries.

AVAILABILITY

At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.

GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.

ARE YOU INSPIRED BY AND INTERESTED IN THIS JOB OPPORTUNITY?
The application deadline is june 9th 2017. To apply, please submit your motivation letter and CV in English.