You see things a little differently. So do we. We believe that you are at your best when you have the freedom to achieve. Come see things a little differently with us.

About you
You have a passion for digital technology. You are solution-oriented and are able to turn problems into opportunities and leanings. You offer solutions, ideas and suggestions to resolve problems. Furthermore, you have the ability to handle and understand an entity in its entirety and handle a variety of tasks, situations and their impact on the business. You take responsibility for creating a good atmosphere at work, acting to involve colleagues to share and provide information and knowledge. You have a pro-active approach and take initiatives.

What more are we looking to find in you?
• A degree in Information Technology or similar
• First & second line support and service management experience
• IKEA Business processes, ITIL and Service Management tools
• IT Infrastructure including wired and wireless network protocols and standards
• Database management systems (Access, SQL and Oracle)
• Microsoft operating systems environment, management and administrative tools e.g. AD, SCCM, cloud services e.g. Office365
• Apple computers operating system administration and application deployment
• Smart devices, hardware and applications (IOS/Android/Windows)
• Linux (Open VMS), digital signature solutions and general computer hardware
• Project management processes; scope, time, cost, risk, quality, communication, procurement and how to integrate these processes. PPS Project methodology
• Ability to communicate clearly and create alignments
• Fluent in English, both spoken and written

Last but not least, you are passionate about being part of a business that is the leader in life at home and that contributes to a better everyday life for the many people.

About the job
IKEA Digital Business, a support unit within Inter IKEA Systems, has the assignment to run reliable information technology operations, enable business development to grow and lead the digital transformation towards a better IKEA – designed for the future.

Digital business solutions are a strategic challenge that brings value by enabling how the IKEA people learn, do and interact. It is a foundation to support our ambitious business agenda across the units.

About the assignment
In this position you will be providing professional end user support in a core user centric environment. You will work together with a team of specialists located in various office locations (countries). You will be responsible for supporting end users in our office in Delft and the Delft Store. You will be supporting devices including but not limited to Smartphones, workstations, notebooks, printing solutions, dect telephone systems, wireless networks, databases and many more.

This includes the following key tasks and responsibilities:

• Receive, register, analyse, prioritise, assign, follow up and solve incoming user support requests
• Take ownership for all support requests from different support channels.
• Perform daily tasks according to set processes, rules and guidelines.
• Take an active role in problem, change and life cycle management
• Create, maintain and share knowledge and standard solution within the team
• Prepares written documentation and instructions for customer use in an operational setting
• Review approving support handover of new services or solutions
• Be involved in activities representing IT User Support
• Ensure that we surpass our end-user's experience

The position is based in Delft, the Netherlands. You will be reporting to the team manager in IT User Support department.

Inter IKEA Systems is the owner of the IKEA Concept and the worldwide IKEA franchisor. Our assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. We are embracing the opportunities arising from a new everyday reality to add more value for today’s and tomorrow’s customers. Our way forward is to keep on being a modern and optimistic brand and work together to fulfil the IKEA vision: To create a better everyday life for the many people.

All IKEA retailers (with the exception of the IKEA store in Delft, the Netherlands, owned by Inter IKEA Systems B.V.) are franchisees and our business partners. 12 different groups of companies own and operate IKEA stores under franchise agreements. Today there are more than 392 IKEA stores in 48 countries.

Inter IKEA Systems offers an exciting work environment in a global marketplace with exceptional opportunities to grow and develop together with us.

The closing date for applying is Monday 29th May 2017. We look forward to receiving your application!