From concept to design to execution, be part of the team that gets everyday products to people.

Grantek is a recognized leading provider of integrated automation and information solutions in the North American marketplace. Our clients are some of the worlds most respected Fortune 100 companies and recognized consumer brands: Tassimo, Brita, MillerCoors, Coca-Cola, Kraft-Heinz, to name a few.

Grantek offers a competitive compensation, retirement matching, comprehensive benefits plan, flexible work hours, education allowance reimbursement, performance based bonus, and so much more. For more information on what Grantek offers, visit: http://reviews.greatplacetowork.com/grantek

We are committed to providing a positive and healthy corporate culture, one that empowers employees and promotes the sharing of knowledge

The Director, Services and Support is responsible for the development and growth of the Grantek’s current service and support offerings. These existing offerings include, but are not limited to, 24/7 support, maintenance, planned modifications, staff augmentation and enhancements. This leadership position will be both internally and externally facing. Providing Grantek staff with the necessary interdepartmental communication and training as well as providing Grantek’s Business Development team and its customers with industry analysis and sales support.

• Assess Grantek’s current Service and Support offerings.
• Refine current offerings into a new sustainable financial and operational model.
• Identify, hire and train the required Service and Support personnel.
• Deploy the new Service and Support model across the Grantek organization.
• Create operational policies and procedures to monitor, review and improve performance of the Service and Support department.
• Make operational management decisions for the Services and Support team that align with the annual budget and corporate objectives.
• Participate in workforce planning activities with Operations departments to ensure maximized utilization and profitability of the organization.
• Determine direction and planning for future technology and sales strategies; plan for future skill sets and market analysis; plan for additional staff acquisition; perform forecasting and sustainability territory;
• Conduct research on potential opportunities within existing customer accounts.
• Conduct services and support reviews including scheduling and progress tracking.
• Ensure all forecasts and schedules for current and potential work are updated and accurate.
• Participate and manage deal review and risk analysis processes.
• Perform weekly financial monitoring and reporting for all current client engagements.
• Ensure all customer and Grantek quality control, process and procedures are being followed on engagements.
• Initiate and participate in periodic audits for compliance.
• Ensure all approvals, timesheets and data required from team is completed in a timely fashion.
• Ensure compliance with applicable regulatory and customer standards/practices when working on projects.
• Accomplish overall department performance standards by communicating expectations to direct reports; this will include planning, monitoring, appraising job results; coaching and counseling employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Mentor direct reports on all aspects of their roles and jobs; help direct reports overcome any organizational obstacles encountered.
• Be an exceptional leader and mentor.
• This position will require you to travel 25-50% around North America to client locations and Grantek offices.

Team Members and Department Collaboration:

• With Finance Team; review and consult with appropriate counsel for contracts and legal agreements.
• With Sales Team; Provide overall customer representation and account management for Services and Support offerings; develop, maintain and grow relationships at key customers; understand client organization chart, funding/reward structure and motivation; manage and oversee the portfolio of services, work orders and associated client activities.
• With Marketing Team; provide case studies in order to highlight industry and customer success.
• With HR Team; develop and perform ‘Performance Development Plans’
  for staff members; promote personal and professional development in support of Grantek's overall strategy; perform reviews of direct reports work.
• With ePMO Team; be aware of ePMO projects at customers with the region and their associated account strategies; communicate information about Services and Support offerings and how they might play a role before, during or after a ePMO project.
• With Engineering Team; Collaborate to understand with current engineering skill sets in order to maximize overall utilization and operational profitability.

• Bachelor’s degree at a minimum with a preference for Engineering
• Strong understanding of manufacturing automation systems
• Proven success building a services department and building financial models
• Experience managing remote workers