At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

We are currently looking for high-energy, motivated, top talent from Sales Strategy, Sales Programs, Marketing, or Sales Operations with a curiosity and drive to build and implement repeatable global Sales Programs, and implement proven tactics and strategies to accelerate Expansion pipeline generation and revenue. As part of the Freshworks Global Sales team, the ideal candidate has an analytical mind with the experience to serve as a trusted adviser and business partner to Sales leaders. Working cross-functionally with sales strategy, analytics, corporate marketing, product marketing, and enablement teams, this role combines the creative process of designing prescriptive programs and strategies, with the business end of operationalizing these programs in the field to ensure efficient execution and produce meaningful results.

Your Impact:

Your mission is to drive quality pipeline & revenue with Sales by identifying pipeline gaps, creating cross-sell / upsell / renewals plays, and carrying out sales programs at the regional level. You will orchestrate cross-functional teams, using existing tools and data insights to drive scalable & measurable quarterly pipeline programs to generate revenue. In this role you will:

• Collaborate with the Global Sales Strategists, the PMM team, Customer Success and Sales to craft prescriptive plays, programs and strategies for customer expansion and upgrades.

• Lead and orchestrate the creation of repeatable programs for quarterly execution. In collaboration with Marketing, Revenue Operations and Enablement you will be responsible to deliver the “bill of materials” to operationalize these programs with sales teams to ensure they are carried out and produce results.

• In support of Sales Leaders and in collaboration with the Analytics team, own the quarterly pipeline planning to prioritize and execute plays and programs, ensuring there is structure, scalability and transparency with clear output. 

• You must be comfortable with sophisticated data sets, adept at prescribing and prioritizing solutions to meet business pipeline problems, and comfortable presenting to VPs and partners.

• Conduct regular program reviews with leaders, providing status updates and risk mitigation strategies

• Collaboratively define success measures and reporting frameworks for implemented programs

• Develop executive-level presentations to communicate programs, plans and results

• 5+ years proven experience, ideally in sales programs / project management and sales strategy functions

• Proficiency in reporting and data analysis (Power BI, excel)

• Ability to build, maintain, update and optimize critical dashboards for the purpose of monitoring the impact of your sales programs

• Experience crafting sales programs, campaigns, and go-to-market strategies

• Ability to craft prescriptive programs and strategies, and “operationalizing” them

• Ability to work collaboratively with sales, sales strategy, marketing, product marketing, enablement and other cross-functional teams and optimally develop relationships with stakeholders at all levels of the organization to remove impediments that block the team’s ability to meet project objectives

• Outstanding communication and public speaking skills

• Operational rigor and track record of cross functional program management and execution

• Ability to move fluidly from big picture to details
   

Preferred Requirements:

• Data analysis

• PMP, or relevant work experience

• Bachelor or University Degree, or relevant work experiences

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.