We are Flink - your online supermarket revolutionising the way you do your grocery shopping. With a wide selection of over 2,000 high quality products, we aim to deliver to your door in just 10 minutes. We put our customers first and ensure all products delivered are fresh and nutritious. In addition to this, we are able customise our national assortment to be able to offer you unique local products in every city. Our delivery hubs are located in densely populated inner city locations and we strive to be sustainable by delivering on electric bikes and using packaging that can be recycled. 

Founded by experienced e-commerce professionals and backed by some of the most renowned investors in Europe, we are growing rapidly and have a great hunger to continuously challenge ourselves. We pride ourselves in being an inclusive and equal opportunities employer with a diverse and multicultural team. If you want to be part of this exciting journey… read on!

In your role as Rider Retention & Engagement Lead you will own our rider experience strategy, being responsible for designing and executing on projects to increase the engagement and retention of our rider crew.

• You will get regular checks of rider pulse, analyse results, identify problem areas and suggest innovative solutions to address those
• You will understand and represent feedback from riders in decisions across the business, collaborating and working very closely with internal and external stakeholders to solve their pain-points
• You will manage and scale a variety of rider-related projects
• You oversee rider communications - defining relevant channels, cycles and frequency
• You will plan and organise regular rider engagement events

• You have 4+ years of work experience in operations, project management or CX (experience at high-grow startup preferred)
• You are an open and empathetic person excited to understand and connect with our riders 
• You display outstanding project management skills, with a track record of projects successfully delivered and an ability to manage multiple timelines and commitments
• You are a creative and resourceful person able to design and execute initiatives that appeal to our riders

• A cool 20% off your personal Flink orders, be the first to test out new products! 
• A unique opportunity to be an early bird and have an impact on our strategy
• A steep learning curve, the possibility to work in an energised and dynamic team within a fast-paced environment
• Flat company structure where taking leadership is encouraged
• For Berlin: A newly renovated and spacious HQ in the heart of Kreuzberg - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.