Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 16,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

This person ensures timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon department.

In addition to this, to perform tasks as requested, including, but not exclusive to, assisting in general Transcon operations.

Responsible for all aspects of the job to the Domestic Transport Supervisor.

Tasks for Domestic Transport Operator

• Proactively monitor the Domestic Transport Workflow. Run additional reports to ensure all event milestones are completed

• Plans daily work schedule and prioritises work tasks

• Create Export and/or Import files.

• Track and Trace outbound and/or inbound Domestic Transport shipments.

• Preparing and implementation of the DLSOP for new business.

• Customer retention: addressing customer requests, questions and complaints

• Accurate and timely billing of customers and vendors.

• Active role in Accounts Receivable (AR) follow up

• Maintain damage records and backorder logs.

• Handle returned merchandise in an efficient manner and ensures proper processes are followed so the customer can implement their credit policy.

• Communicate effectively with customers as required.

• Report customer feedback to management, including any signs of customer dissatisfaction.

• Contribute to maintain strong relationships with vendors (trucking companies, and others) and the Service Provider Manager (SPM)

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

• Participate to the transition of new business/ updates to existing business.

• Assist in retention calls with Local Account Managers (LAMs) and complete customer reviews with your regular customers to document in the Customer Retention Management (CMR) system.

Skills for Domestic Transport Operator

• Process mapping and root cause analysis and corrective action planning ability

• Advanced use of Expeditor's ETMS Computer system, Branch Reporting and Centralized Reporting System

• Advanced Microsoft EXCEL skills

• Efficient Time Management

• Exceptional people and communication skills

• Versatility, to be able to jump easily from one task to another.

Knowledge:

• Government road transport regulations

• Standard Operational Procedures for Transcon

• Geography

• Accounting System

• General Mathematical knowledge

• Relationship between transport companies and the different services and capabilities that they have

Behaviours:

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

Requirement:

• Permanent resident visa and above need only apply