WE are EW - founded just over 25 years ago Eurowag is one of the fastest growing, integrated mobility and payment solution companies in Europe. We focus on finding solutions that simplify the lives of commercial mobility companies.

Our vision is to democratize the on-road mobility industry by creating sustainable financial & technological solutions for the benefit of our industry, society and the environment.

The Head of Technology Operations is a key member of the Eurowag Operations leadership team and will be responsible for IT Helpdesk, Application Support, Monitoring, and more while focusing on building a great team spirit and fostering our company culture.

YOU WILL:

- Provide accountability and leadership for the IT/Technology Operations team

- Be responsible for fulfillment of all KPI’s across the teams, Management of internal Stakeholders

- Deliver quality and efficiency targets as directed by internal teams and products

- Coordinate resource deployment across all processes for the engagement (team size, span, shifts, skill sets, etc.)

- Build and maintain a central Knowledge database for the overall IT/Technology Operations, be responsible for Training, Coaching and Mentoring the Team

- Ensure procedures and processes are correct used, followed and implemented

- Set-up, maintain and improve real-time monitoring services, Report and Manage of JIRA Queue

- Be responsible for Incident + Complaint Management of EW OBU related topics

YOU'LL NEED:

- 6+ years of experience in IT/Technology Service desk and/or Operations environment

- Proven leadership skills of Technology teams

- Experience in the use of analytics and problem solving tools/approaches

- Exposure to process risk management

- Advanced English Language skills

- Experience with NAVision/JIRA as advantage

- Excellent relationship management skills – coordinating with different functions / stakeholders

EW is diverse, disruptive and still evolving; we choose newcomers not only by skill but also whether they can be real colleagues through shared values. What's more is you will have an opportunity to influence the direction of our company through your ideas.

We are as big as a corporation but maintain a start-up mentality with benefits that include;

• Flexible working hours with regular home office option.
• 5 weeks of holiday plus 3 sick days per year.
• Flexible benefits scheme from Cafeteria where you choose your preferred products/services: meal voucher card, pension contribution, Multisport, leisure and culture activities.
• Referral Rewards through our 'Takes One To Know One' scheme.
• Paid leave for volunteering towards a good cause or charity of your choice.
• Opportunity to use the Products our customers love.
• Modern office offering adjustable standing desks, relaxation rooms, summer terrace, on-site restaurant, bicycle stands and fresh fruit every day.
• Dog-friendly office and a fully-equipped kids corner.