When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.

The Junior Business Analyst works in a client-facing role, delivering excellent customer service to external clients by taking client requests, conducting appropriate analysis, engaging internal teams, and managing changes leading to a successful outcome. This is a great opportunity for a student looking to sharpen your business acumen by utilizing your analytical and customer service skills in a client-centered role!

• A knowledge and understanding of business analysis principles and methodologies is required.
• A professional client approach is required.
• IT experience (preferably from a financial services background) is required to support the business analysis activities. General understanding of browser based applications along with supporting technical infrastructure is an asset.
• Must be comfortable with working on multiple change requests, roll-outs or enhancement projects with conflicting deadlines in a team environment.

SPECIFIC ACCOUNTABILITIES

• Undertake business analysis and detailed requirements definition activities relating to client change requests for products and services. Assess the client’s initial requirements and understand the bigger picture discussions with the client.
• Effectively manages the client’s expectations in terms of overall solution, timing, cost and implementation raising issues with team leads as appropriate.
• Responsible for turning client requirements into a set of configuration tasks for multiple technical teams and working with those teams throughout the change lifecycle from feature testing to final implementation and billing.
• Comfortable with managing own workload, with minimal supervision, with a focus on the efficient throughput of change requests and excellent client satisfaction. Seeks support of Team Leads to assist with workload decisions where necessary.
• Recognizes and understands the importance of using and maintaining up to date information relating to change requests in a ticket management system.
• Accurately maintain records of time spent on all activities and enter details into the timesheet and invoice management system in a timely manner. Comfortable completing a range of administrative tasks required in the business change lifecycle.

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.

Central 1 is committed to diversity and inclusion. If you have a request for a disability-related accommodation, we will work with you to meet your needs.

Reporting to: Team Lead Client Requests, Projects and Service Delivery
Grade: Student

Date Posted: June 22, 2017

Internal Applicant Deadline: June 29, 2017

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*

If you have any questions or issues applying please contract humanresources @central1.com