A3T, a fast growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions, and Professional Services driven by customer requirements. Our client’s customers are the focal point of all decisions and actions. A3T provides customer-centric services
and focus resources to meet operational requirements, exceed expectations, and sustain organizational growth while mitigating risk.  

Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles.  A3T is looking to bring on an experienced Helpdesk Support Specialist with “Next-Level Thinking” who is ready to take their career to a new level with A3T.

As the Help Desk Service Support Specialist ( Desktop Support Technician ), you will be responsible for providing technical assistance and support related to computer systems, hardware, or software. In assuming this position, you will be a critical contributor to meeting A3T's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. A3T is always seeking talent and we encourage you to apply.

Highlights of Responsibilities:

• Provide service desk support with both remote and touch labor services, interfacing with the Army Enterprise Service Desk (AESD) to resolve trouble tickets. (AESD will establish ticket priority, and will communicate priorities via ticket distribution queues.)

• Complete priority one (1) (VIP) work orders within two (2) work hours of dispatch.

• Take follow up corrective action within 2 working days of notification.

• Perform customer service help desk duties, providing O&M assistance to functional users.

• Use common techniques to test and analyze computer malfunctions and provide technical assistance to local functional users to minimize operational disruptions.

• Service requests shall be opened and acknowledged within 30 minutes or less of notification. 

Requirements:

• Secret Clearance

• Comp Tia Security+ CE

• 2-4 years of directly related experience in Desktop Customer Support

Preferred Education and Experience:

• Bachelors Degree in Computer Science, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

• Lean Six Sigma or similar training/ certification

• ITIL v3 Foundation Certified

Agil3Tech (A3T) offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, company paid long and short term disability and life insurance, referral bonuses, certification reimbursement program, etc.

It is the policy of A3T to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations.

We maintain a drug-free workplace and perform pre-employment substance abuse testing to include background checks.

All your information will be kept confidential according to EEO guidelines.